Patrick Ferry House
Profile & contact details
| Premises name | Patrick Ferry House |
|---|---|
| Address | 47 Condor Place Unsworth Heights Auckland 0632 |
| Total beds | 74 |
| Service types | Rest home care, Geriatric, Medical |
| Certification/licence name | Patrick Ferry House Limited - Patrick Ferry House |
|---|---|
| Current auditor | Health and Disability Auditing New Zealand Limited |
| End date of current certificate/licence | 07 September 2024 |
| Certification period | 36 months |
| Provider name | Patrick Ferry House Limited |
|---|---|
| Street address | 47 Condor Place Unsworth Heights Auckland 0632 |
| Post address | PO Box 302892 North Harbour Auckland 0751 |
Progress on issues from the last audit
What’s on this page?
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
Details of corrective actions
Date of last audit: 23 February 2023
| Outcome required | Found at audit | Action required | Risk rating | Action status | Date action reported complete |
|---|---|---|---|---|---|
| Quality improvement data are collected, analysed, and evaluated and the results communicated to service providers and, where appropriate, consumers. | Staff and clinical meetings do not evidence tabling of discussion of data with this leading to quality improvement. | Ensure that discussion around data is captured in meeting minutes with evidence that this leads to quality improvement. | PA Low | Reporting Complete | 08/12/2021 |
| Service providers shall engage with people receiving services to assess and develop their individual care or support plan in a timely manner. Whānau shall be involved when the person receiving services requests this. | Four resident files viewed have interRAI reassessments that were not reviewed in the timeline stated in the policy. | Ensure interRAI reassessments are completed in the timeline required. | PA Low | In Progress | |
| Service providers shall ensure there are sufficient health care and support workers on duty at all times to provide culturally and clinically safe services. | The service does not have sufficient numbers of registered nurses to have a RN on duty at all times, as per the ARC contract D17.4 a. i. | Ensure a registered nurse is on duty at all times to meet the requirements of the ARC contract D17.4 a. i. | PA Low | In Progress | |
| Health care and support workers shall have the opportunity to discuss and review performance at defined intervals. | Six of six staff files reviewed did not have a current appraisal on file. | Ensure staff appraisals are conducted as per the annual appraisal schedule. | PA Low | In Progress | |
| A medication management system shall be implemented appropriate to the scope of the service. | Seven opened eye drop bottles did not have the date they were opened written on them. | Ensure all eye drops have the date written when the bottle was opened, so that they can be discarded after the identified timeframe. | PA Moderate | Reporting Complete | 02/02/2024 |
| Service providers shall develop and implement a quality management framework using a risk-based approach to improve service delivery and care. | (i).Only two resident and family meetings were held in 2022 rather than bimonthly as scheduled. (ii). Staff meetings were not held as scheduled between June and December 2022. | (i) & (ii) Ensure staff and resident/family meetings are held as per the documented schedule. | PA Low | Reporting Complete | 06/03/2024 |
Guide to table
Outcome required
The outcome required by the Health and Disability Services Standards.
Found at audit
The issue that was found when the rest home was audited.
Action required
The action necessary to fix the issue, as decided by the auditor.
Risk level
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
Action status
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.
Date action reported complete
The date that the district health board was told the issue was fixed.
Audit reports
Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.
What’s on this page?
Audit reports for this rest home’s latest audits can be downloaded below.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.
Prior to 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.
Audit reports
Audit date: 23 February 2023Audit type:Surveillance Audit
Audit date: 29 June 2021Audit type:Certification Audit
Audit date: 14 February 2019Audit type:Surveillance Audit
Audit date: 21 June 2017Audit type:Certification Audit