Paramount Healthcare

Profile & contact details

Premises details
Premises nameParamount Healthcare
Address 53 Ronaldsay Street Palmerston 9430
Total beds25
Service typesMedical, Rest home care, Geriatric
Certification/licence details
Certification/licence nameParamount Healthcare Limited - Paramount Healthcare
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence02 August 2022
Certification period12 months
Provider details
Provider nameParamount Healthcare Limited
Street address45D Bush Road Mosgiel 9024
Post address45D Bush Road Mosgiel 9024

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 04 November 2021

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
During a temporary absence a suitably qualified and/or experienced person performs the manager's role.There is currently no clinical back up for the facility. Ensure there is an appointed registered nurse who can provide a management role in the temporary absence of the clinical manager. PA LowReporting Complete11/01/2022
The appointment of appropriate service providers to safely meet the needs of consumers.i). The service has secured four registered nurses who have not yet been fully employed. ii). There is a plan in place to recruit healthcare assistants to fulfil rostering requirements. i). Ensure registered nurses are fully employed and orientated to the service prior to the occupancy of hospital level care residents. ii). Ensure healthcare assistants are employed to fulfil rostering requirements prior to stage 2 and 3 of the transition plan. PA LowReporting Complete11/01/2022
A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers.Education sessions not yet completed include fall prevention, pressure injury prevention, wound management, incident management, continence, challenging behaviour, abuse and neglect, resident code of rights, advocacy services and chemical training. Ensure all compulsory education sessions are completed by staff caring for hospital level residents. PA LowReporting Complete11/01/2022
Consumers are provided with safe and accessible external areas that meet their needs.Landscaping in process of front garden is not fenced off. However, there are other accessible areas for residents. Ensure landscaping areas is fenced off from residents until complete. PA LowReporting Complete11/01/2022
Where required by legislation there is an approved evacuation plan.The fire department has reviewed the fire evacuation plan, the service is awaiting confirmation of approval Ensure the fire evacuation procedure is approved. PA LowReporting Complete11/01/2022
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.The newly developed medication room requires to be fitted with handbasin, and a bench for preparing medications. The medication room door is to be relocated so as not entering the kitchen area, and the medication room is to be fully fitted out Ensure the medication room is fully furbished and the door moved and secure. PA LowReporting Complete11/01/2022
The physical environment minimises risk of harm, promotes safe mobility, aids independence and is appropriate to the needs of the consumer/group.There was no documented evidence of hot water temperatures to resident areas being monitored. Ensure hot water temperatures are documented as monitored and corrective actions completed if required. PA ModerateReporting Complete11/01/2022
All buildings, plant, and equipment comply with legislation.i). Six rest home level rooms are in the process of being refurbished. ii). Cracked vinyl was identified in a corner shower/ wet area. iii). The service is making changes to the lounge and dining areas, making the dining area multipurpose as required for large group activities. (i)-(iii) Ensure all refurbishments are completed prior to occupancy. PA LowReporting Complete11/01/2022

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 04 November 2021

Audit type:Partial Provisional Audit

Audit date: 09 July 2021

Audit type:Provisional Audit

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