Palms Home & Hospital

Profile & contact details

Premises details
Premises namePalms Home & Hospital
Address 56 Puhinui Road Manukau Auckland 2104
Total beds54
Service typesRest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameAuckland Healthcare Group Limited - Palms Home & Hospital
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence13 October 2021
Certification period36 months
Provider details
Provider nameAuckland Healthcare Group Limited
Street address 56 Puhinui Road Manukau Auckland 2104
Post address7 Voltaire Court Botany Downs Auckland 2010

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 26 July 2018

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.Verbal orders were not always documented by the RN as per the organisations policy. A resident’s warfarin administration chart indicated changing doses of warfarin being given, however the verbal orders received verbally and by text from the GP had not been documented on the INR/Warfarin chart. The RNs had at times documented the GPs instructions regarding warfarin administration within the resident progress notes. Ensure that documentation of all verbal orders include name of the prescriber, date, medicine order and nurses name and are recorded on the relevant medication administration form. PA ModerateReporting Complete26/11/2018
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.Three of seven files reviewed (all hospital) did not have interventions documented to reflect changes in health status; (i) care plan of resident (tracer) requiring two-person assist with standing hoist stated independent with mobility, (ii) resuscitation status for resident no longer for resuscitation not updated within the care plan, (iii) care plan for resident taking warfarin did not include use or interventions to manage risks of anticoagulant. Ensure that all changes to a resident’s needs are updated within the care plan PA LowReporting Complete16/01/2019

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 26 July 2018

Audit type:Certification Audit

Audit date: 14 March 2017

Audit type:Surveillance Audit

Audit date: 12 August 2015

Audit type:Certification Audit

Audit date: 07 April 2014

Audit type:Surveillance Audit

Audit date: 24 August 2012

Audit type:Certification Audit

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