Pacific Haven Residential Care

Profile & contact details

Premises details
Premises namePacific Haven Residential Care
Address 365 Marine Parade New Brighton Christchurch 8061
Total beds30
Service typesRest home care
Certification/licence details
Certification/licence namePacific Haven (2015) Limited - Pacific Haven Residential Care
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence03 November 2022
Certification period36 months
Provider details
Provider namePacific Haven Residential Care (2015) Limited
Street address365 Marine Parade New Brighton Christchurch 8061
Post address365 Marine Parade New Brighton Christchurch 8061

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 08 July 2021

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Quality improvement data are collected, analysed, and evaluated and the results communicated to service providers and, where appropriate, consumers.There was no evidence of internal audit results, non-conformities and corrective action plans implemented, being discussed at meetings since the previous audit. Ensure meeting minutes reflect that all quality data is discussed at meetings. PA LowReporting Complete30/01/2020
The service provider documents adverse, unplanned, or untoward events including service shortfalls in order to identify opportunities to improve service delivery, and to identify and manage risk.The following shortfalls were identified: (i). One resident (rest home) had a progress entry made by a caregiver stated` fallen over a few times`. No incident report form was completed for any adverse event on the day. (ii) One resident (LTS-CHC) had a choking incident recorded in the progress notes. The dietary profiles were changed following a nutritional assessment by the registered nurse; however, no incident report form was completed for the event. (iii). The adverse event form for a br… (this text has been trimmed due to space limits).(i)-(iii). Ensure adverse events forms are completed for each event, followed up and signed off by the registered nurse and also addressed in the progress notes. PA ModerateReporting Complete22/12/2021
The service is coordinated in a manner that promotes continuity in service delivery and promotes a team approach where appropriate.(i)There are inconsistent entries in the progress notes by the registered nurse . (ii). The incorrect document is used to document registered nurse resident input, clinical oversight and follow up after adverse events. (I) Ensure resident records include regular registered nurse input/assessment and evaluation. (iii). Ensure records are documented on the correct form as per policy. PA ModerateReporting Complete22/12/2021
All records pertaining to individual consumer service delivery are integrated.Resident notes are not all integrated. Ensure all resident notes are integrated PA LowReporting Complete13/01/2022

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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