Otatara Heights Residential Care

Profile & contact details

Premises details
Premises nameOtatara Heights Residential Care
Address 8 Kotuku Place Taradale Napier 4112
Total beds40
Service typesPsychiatric, Physical, Rest home care
Certification/licence details
Certification/licence nameTaslin NZ Limited - Otatara Heights Residential Care
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence18 November 2023
Certification period36 months
Provider details
Provider nameTaslin NZ Limited
Street address 8 Kotuku Place Taradale Napier 4112
Post address10a Goldsmith Terrace Hospital Hill Napier 4110

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 16 September 2020

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
The service is coordinated in a manner that promotes continuity in service delivery and promotes a team approach where appropriate.RNs do not document checks of residents in the progress notes unless there is an exception to the norm. Ensure that RNs document notes to confirm they have sighted the resident and identified any issues or concerns at regular intervals. PA LowReporting Complete17/11/2020
The service provider understands their statutory and/or regulatory obligations in relation to essential notification reporting and the correct authority is notified where required.Neurological observations were not completed for six unwitnessed falls with a potential head injury. Ensure that neurological observations are completed for any unwitnessed falls with a potential head injury. PA LowReporting Complete17/11/2020
Activities are planned and provided/facilitated to develop and maintain strengths (skills, resources, and interests) that are meaningful to the consumer.(i). A generic activities plan is documented and reviewed every six months; however, this plan has no reference to the individual’s specific interests, goals, community participation or skills; does not reflect one-to-one activities for those who cannot or have difficulty with group activities; or reflect activities for small groups of people with similar interests or needs. (ii). Individual records and attendance are not documented in a way that can be used to identify residents who may not att… (this text has been trimmed due to space limits).(i). Review the activities plan to ensure that it reflects tailored activities for small groups of people with similar interests, for one-to-one activities, and to reflect individual goals documented in care plans. (ii). Document individual records and attendance at activities in a way that can be used to identify residents who may not attend, who may have deteriorated in their ability to participate and who may need individual or small group activities versus generic activities. PA LowReporting Complete17/11/2020

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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