Profile & contact details
|Premises name||Okere House|
|Address||35 Treadwell Street Springvale Whanganui 4501|
|Service types||Dementia care|
|Certification/licence name||Experion Care NZ Limited - Okere House|
|Current auditor||Health and Disability Auditing New Zealand Limited|
|End date of current certificate/licence||04 September 2023|
|Certification period||48 months|
|Provider name||Experion Care NZ Limited|
|Street address||283 Kennedy Road Onekawa Napier 4112|
|Post address||283 Kennedy Road Pirimai Napier 4112|
Progress on issues from the last audit
What’s on this page?
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
Details of corrective actions
Date of last audit: 30 July 2021
|Outcome required||Found at audit||Action required||Risk rating||Action status||Date action reported complete|
|All aspects of food procurement, production, preparation, storage, transportation, delivery, and disposal comply with current legislation, and guidelines.||Attention is required to several kitchen practices to ensure they comply with recommended guidelines and legislative requirements.||Provide evidence all food management practices are being monitored. Provide evidence a food control plan has been registered with the Ministry of Primary Industries.||PA Low||Reporting Complete||10/06/2021|
|Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.||InterRAI assessments, updating of long term care plans, wound dressings and a review of the menu are not always being attended to within the required timeframes that safely meets the needs of the resident.||Provide evidence all aspects of service provision are provided within the required timeframes.||PA Low||Reporting Complete||21/12/2021|
|Actual and potential risks are identified, documented and where appropriate communicated to consumers, their family/whānau of choice, visitors, and those commonly associated with providing services. This shall include: (a) Identified risks are monitored, analysed, evaluated, and reviewed at a frequency determined by the severity of the risk and the probability of change in the status of that risk; (b) A process that addresses/treats the risks associated with service provision is developed and im… (this text has been trimmed due to space limits).||Staff identified quality and risk concerns during the audit. Staff reported that room temperatures can be very cold at times. Staff reported that call bells are not available in the lounge, activities, and dining area, if staff need assistance. Staff reported that sensor mats are not easily connectable to the system in place, and there is no emergency call bell available. Staff reported that many of the beds are old, and these older beds are difficult to manoeuvre and provide care for resident… (this text has been trimmed due to space limits).||The service provider provides a plan to address the following concerns: - reported cold room temperatures; lack of call bell accessibility in the lounge, activities, and dining area if staff need assistance; the concern regarding sensor mats not being easily connectable to the system in place; the lack of emergency call bell; and the concerns regarding the difficulties with older beds being difficult to manoeuvre and provide care for residents.||PA Moderate||Reporting Complete||18/01/2022|
The outcome required by the Health and Disability Services Standards.
Found at audit
The issue that was found when the rest home was audited.
The action necessary to fix the issue, as decided by the auditor.
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.
Date action reported complete
The date that the district health board was told the issue was fixed.
Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.
What’s on this page?
Audit reports for this rest home’s latest audits can be downloaded below.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.
Prior to 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.
Audit reportsAudit date: 30 July 2021
Audit type:Surveillance Audit
Audit type:Certification Audit
Audit type:Provisional Audit