The Oaks Rest Home and Village

Profile & contact details

Premises details
Premises nameThe Oaks Rest Home and Village
Address 88 Main South Road Sockburn Christchurch 8042
Total beds87
Service typesRest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameOceania Care Company Limited - The Oaks Rest Home and Village
Current auditorCentral Region's Technical Advisory Services Limited
End date of current certificate/licence09 November 2021
Certification period36 months
Provider details
Provider nameOceania Care Company Limited
Street address 2 Hargreaves Street Saint Marys Bay Auckland 1011
Post addressPO Box 9507 Newmarket Auckland 1149

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 20 September 2018

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
An up-to-date complaints register is maintained that includes all complaints, dates, and actions taken.The complaints management processes do not follow the Right 10 of the Code. Provide evidence the complaints processes adhere to the Right 10 of the Code. PA ModerateReporting Complete22/05/2019
Quality improvement data are collected, analysed, and evaluated and the results communicated to service providers and, where appropriate, consumers.i) Internal audits are not being completed according to the internal audit schedule by an appropriate staff member. ii) The resident and family satisfaction survey and food survey have not been collated and analysed and communicated to appropriate personnel. Provide evidence quality improvement data is collected, analysed and evaluated and communicated to appropriate personnel. PA LowReporting Complete22/05/2019
A corrective action plan addressing areas requiring improvement in order to meet the specified Standard or requirements is developed and implemented.Corrective actions are not always documented and implemented where an area of deficit has been identified. Provide evidence corrective action plans are documented and implemented. PA LowReporting Complete22/05/2019
New service providers receive an orientation/induction programme that covers the essential components of the service provided.Not all staff files reviewed had documentation of completion of their orientation. Provide evidence all staff complete an orientation programme. PA LowReporting Complete22/05/2019
A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers.i) Not all staff have completed the mandatory annual training and education. ii) Performance reviews have not been completed for staff who require them. Provide evidence all staff complete mandatory training and annual performance reviews are completed. PA LowReporting Complete22/05/2019
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.i) Initial interRAI assessments and PCCPs were not completed within 21 days of admission. ii) Wound care plans do not always document timely reviews of wounds as per treatment plan. iii) Progress notes do not always document timely review by the RN. i) Ensure all initial interRAI assessment and PCCPs are completed within required timeframes. ii) Ensure all wound care plans document timely review of wounds as per treatment plan. iii) Ensure progress notes document timely review by the RN as required by policy. PA ModerateReporting Complete22/05/2019
Service providers receive appropriate information, training, and equipment to respond to identified emergency and security situations. This shall include fire safety and emergency procedures.i) Emergency training has not been completed by relevant staff. ii) Emergency preparedness requires review. Provide evidence staff complete emergency training and the facility is prepared for an emergency. PA ModerateReporting Complete22/05/2019
In assessing whether restraint will be used, appropriate factors are taken into consideration by a suitably skilled service provider. This shall include but is not limited to: (a) Any risks related to the use of restraint; (b) Any underlying causes for the relevant behaviour or condition if known; (c) Existing advance directives the consumer may have made; (d) Whether the consumer has been restrained in the past and, if so, an evaluation of these episodes; (e) Any history of trauma or abuse, whi… (this text has been trimmed due to space limits).i) Restraint assessments and PCCPs did not always document possible alternatives to restraint. ii) Not all residents observed with bedrails at time of audit had bedrail covers in place to reduce the risk of injury. i) Ensure all possible alternatives/strategies discussed are documented for all residents with restraint. ii) Ensure all bedrails have covers to reduce risk of injury for the resident. PA LowReporting Complete22/05/2019

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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