Monte Vista Residential Care

Profile & contact details

Premises details
Premises nameMonte Vista Residential Care
Address 11 Shepherd Road Waipahihi Taupo 3330
Total beds41
Service typesGeriatric, Medical, Rest home care
Certification/licence details
Certification/licence nameTerraNova Homes & Care Limited - Monte Vista Residential Care
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence08 August 2019
Certification period48 months
Provider details
Provider nameTerraNova Homes & Care Limited
Street addressUnit 7, Building 2 1 William Pickering Drive Albany Auckalnd 0638
Post addressPO Box 302146 North Harbour Auckland 0751

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 26 October 2017

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers.Nineteen out of twenty-seven education sessions for 2017 have not been completed. Education sessions that have not been completed are for the following topics; code of rights, abuse/neglect, privacy/dignity, care planning, infection control, oral hygiene, challenging behaviours, medication management, nutrition/hydration, restraint, catheter care, falls prevention, chemical safety, complaints/open disclosure, cultural awareness, syringe drivers, spirituality/counselling and sexuality/intimacy. … (this text has been trimmed due to space limits).Ensure that the annual education planner is fully implemented, and education is provided to cover all contractual and legal requirements. PA LowIn Progress
The facilitation of safe self-administration of medicines by consumers where appropriate.Four residents were self-administering their own medication. Recording and monitoring of self-medication administration was not documented. Ensure that monitoring of self-medication occurs. PA ModerateIn Progress
The use of enablers shall be voluntary and the least restrictive option to meet the needs of the consumer with the intention of promoting or maintaining consumer independence and safety.There were five residents using bed rails as an enabler. Two were signed by the next of kin. One was signed by the EPOA, but the EPOA had not yet been activated. The clinical coordinator who was recently appointed to the position was aware of this issue but the process has not yet been rectified Ensure that enabler use is voluntary, and the consent process is completed by the resident or person with EPOA PA LowIn Progress
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.(i) In two files (rest home), resident’s cultural, religious and spiritual parts of the care plan did not include any information to guide staff. The care plan interventions part of the care plan had only written “assist and support with preferences”. These preferences were not identified. This information was also not available in the activities part of the care plan. (ii) Turning charts related to pressure injury prevention were not always completed during day time. Gaps between recordi… (this text has been trimmed due to space limits).(i) Ensure that resident’s cultural, religious and spiritual preferences are documented in the care plans. (ii) Ensure that turning charts are completed as identified timeframes. (iii) Ensure that care plan interventions include risks related to use of anticoagulant medication. PA LowIn Progress
Services conduct comprehensive reviews regularly, of all restraint practice in order to determine: (a) The extent of restraint use and any trends; (b) The organisation's progress in reducing restraint; (c) Adverse outcomes; (d) Service provider compliance with policies and procedures; (e) Whether the approved restraint is necessary, safe, of an appropriate duration, and appropriate in light of consumer and service provider feedback, and current accepted practice; (f) If individual plans of care/… (this text has been trimmed due to space limits).The service is not conducting regular quality reviews to determine the use of restraint or any trends. There is no stated or practised intent to reduce the use of restraint. Restraint coordinators do not have an expert forum to report or discuss any adverse events related to restraint or to consider current accepted practices or whether changes are required to staff training/education. Review and amend the restraint policy to include a process for either a facility or organisational quality review of restraint usage. Ensure that the quality review takes into account all aspects as listed in this criterion. PA LowReporting Complete01/02/2018

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 26 October 2017

Audit type:Surveillance Audit

Audit date: 20 May 2014

Audit type:Certification Audit

Audit date: 19 November 2013

Audit type:Surveillance Audit

Audit date: 05 December 2012

Audit type:Verification Audit

Audit date: 14 June 2012

Audit type:Certification Audit

Audit date: 21 June 2011

Audit type:Surveillance Audit

Audit date: 25 June 2010

Audit type:Certification Audit

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