Moana House

Profile & contact details

Premises details
Premises nameMoana House
Address 353 Tairua Road Whangamata 3620
Total beds51
Service typesRest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameMoana House - Moana House
Current auditorThe DAA Group Limited
End date of current certificate/licence17 February 2025
Certification period36 months
Provider details
Provider nameMoana House
Street address 353 Tairua Road Whangamata 3620
Post address

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 18 January 2022

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.The RNs are receiving verbal orders and transcribing warfarin dose onto the warfarin administration form which does not adhere to the organisation’s warfarin management policy or best known safe practice in medicine management. Ensure all prescribed medicine are recorded by an authorised prescriber and warfarin management policy is adhered to. PA LowReporting Complete14/03/2022
Evaluations are documented, consumer-focused, indicate the degree of achievement or response to the support and/or intervention, and progress towards meeting the desired outcome.17 six-monthly interRAI reassessment due six-monthly review were overdue with an interval of between three 37 days to 123 days. Routine six-monthly care plan evaluation for two residents’ files reviewed were not completed. Ensure all routine interRAI reassessments and care plan evaluations occur six-monthly as per ARRC contract requirements. PA ModerateReporting Complete14/03/2022
The organisation has a quality and risk management system which is understood and implemented by service providers.The new quality policy lacks sufficient detail in describing the current quality system and there is no quality plan as required in the ARCC agreement. Ensure policy and procedures match current practices in quality management. Develop a quality plan. PA LowReporting Complete14/03/2022

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 18 January 2022

Audit type:Certification Audit

Audit date: 02 December 2019

Audit type:Surveillance Audit

Audit date: 08 February 2018

Audit type:Certification Audit

Audit date: 25 July 2016

Audit type:Surveillance Audit

Audit date: 15 January 2015

Audit type:Certification Audit

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