Metlifecare Somervale

Profile & contact details

Premises details
Premises nameMetlifecare Somervale
Address 33 Gloucester Road Mount Maunganui 3116
Total beds40
Service typesGeriatric, Rest home care
Certification/licence details
Certification/licence nameMetlifecare Limited - Metlifecare Somervale
Current auditorThe DAA Group Limited
End date of current certificate/licence28 July 2019
Certification period36 months
Provider details
Provider nameMetlifecare Limited
Street addressLevel 4 20 Kent Street Newmarket Auckland 1023
Post addressPO Box 37463 Parnell Auckland 1151

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 19 March 2018

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
The service has an easily accessed, responsive, and fair complaints process, which is documented and complies with Right 10 of the Code.Two registered nurses described a process they use for complaints management which does not follow the documented Metlifecare procedures. Whilst one complaint was clearly documented in the resident’s clinical file and showed the actions taken to manage the complaint, the correct form was not used and the care manager was unaware of the complaint. Neither the two registered nurses nor three caregivers interviewed knew where to locate the feedback forms. The relative who made the complaint was i… (this text has been trimmed due to space limits).Provide evidence that all staff are aware of the correct complaints procedure and the location of the feedback forms. PA LowIn Progress
Medicine management information is recorded to a level of detail, and communicated to consumers at a frequency and detail to comply with legislation and guidelines.Six prescribed medications in the 14 medications charts reviewed did not contain the route of administration. In four of the 14 medication charts, the indication for as required (PRN) medication use are not clearly identified. Ensure the medication prescription on the medication chart has all the required information and that indications for use are recorded for all PRN medications. PA ModerateReporting Complete24/04/2018
The service develops and implements policies and procedures that are aligned with current good practice and service delivery, meet the requirements of legislation, and are reviewed at regular intervals as defined by policy.Not all policies sighted are up to date. Provide evidence that all policies are current and reviewed within timeframes identifed on each policy. PA LowReporting Complete24/04/2018

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 19 March 2018

Audit type:Surveillance Audit

Audit date: 09 November 2017

Audit type:Partial Provisional Audit

Audit date: 25 May 2016

Audit type:Certification Audit

Audit date: 27 May 2014

Audit type:Surveillance Audit

Audit date: 17 April 2012

Audit type:Certification Audit

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