Metlifecare Powley

Profile & contact details

Premises details
Premises nameMetlifecare Powley
Address 135 Connell Street Blockhouse Bay Auckland 0600
Total beds50
Service typesRest home care, Geriatric
Certification/licence details
Certification/licence nameMetlifecare Limited - Powley
Current auditorThe DAA Group Limited
End date of current certificate/licence02 July 2018
Certification period36 months
Provider details
Provider nameMetlifecare Limited
Street addressLevel 4 20 Kent Street Newmarket Auckland 1023
Post addressPO Box 37463 Parnell Auckland 1151

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 24 January 2017

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Service providers responsible for medicine management are competent to perform the function for each stage they manage.Some service providers responsible for medicine management have not been deemed competent to perform the stage they manage. Services providers are competent to perform the function of each stage of medicines management they manage. PA ModerateReporting Complete17/11/2015
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.The documented interventions were not always reflective of residents’ assessed needs in five of eight files reviewed. Interventions in residents care plans identify the care required to meet residents’ assessed needs PA ModerateReporting Complete17/11/2015
Quality improvement data are collected, analysed, and evaluated and the results communicated to service providers and, where appropriate, consumers.There is limited documented evidence to show that the implementation of corrections are evaluated to identify the outcome of any given process. Ensure documentation related to corrective actions is completed to show that results are evaluated. PA LowReporting Complete15/12/2015
Activities are planned and provided/facilitated to develop and maintain strengths (skills, resources, and interests) that are meaningful to the consumer.Activities provided at Metlifecare Powley are not in line with residents’ assessed interests, strengths and skills Activities are planned and provided to facilitate and maintain residents’ skills and interests PA LowReporting Complete15/12/2015
A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers.One member of the cleaning staff has not undertaken safe chemical handling; the staff education spreadsheet has not been kept up to date; competencies for the two staff who undertake interRAI assessments were not sighted. Provide documented evidence that staff education is up to date according to the roles they undertake and to meet policy requirements. PA LowReporting Complete15/08/2017
All aspects of food procurement, production, preparation, storage, transportation, delivery, and disposal comply with current legislation, and guidelines.The temperature of the below bench refrigerator is regularly above the maximum accepted range. Ensure refrigerated food items are maintained between 2-8 degrees Celsius. PA LowReporting Complete15/08/2017

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 24 January 2017

Audit type:Surveillance Audit

Audit date: 21 April 2015

Audit type:Certification Audit

Audit date: 21 November 2013

Audit type:Surveillance Audit

Audit date: 02 April 2012

Audit type:Certification Audit

Audit date: 05 July 2011

Audit type:Surveillance Audit

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