Metlifecare Papamoa Beach Village Ltd
Profile & contact details
|Premises name||Metlifecare Papamoa Beach Village Ltd|
|Address||2 Te Okuroa Drive Papamoa Beach Papamoa 3118|
|Service types||Medical, Dementia care, Rest home care, Geriatric|
|Certification/licence name||Metlifecare Limited - Metlifecare Papamoa Beach Village Ltd|
|Current auditor||The DAA Group Limited|
|End date of current certificate/licence||12 September 2020|
|Certification period||12 months|
|Provider name||Metlifecare Limited|
|Street address||Level 4 20 Kent Street Newmarket Auckland 1023|
|Post address||PO Box 37463 Parnell Auckland 1151|
Progress on issues from the last audit
What’s on this page?
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
Details of corrective actions
Date of last audit: 20 August 2019
|Outcome required||Found at audit||Action required||Risk rating||Action status||Date action reported complete|
|All buildings, plant, and equipment comply with legislation.||A certificate of public use has not been obtained.||Provide evidence that there is a current certificate of public use.||PA Low||Reporting Complete||12/09/2019|
|Consumers are provided with safe and accessible external areas that meet their needs.||The outdoor garden landscaping areas are yet to be completed. The grates over the channel drains are not in place. Outdoor furnishings and shaded areas are no completed.||Ensure that residents’ outdoor areas are completed including outdoor furnishings and shaded areas, the channel drain grates around the edges of the buildings and landscaping.||PA Low||Reporting Complete||12/09/2019|
|Service providers receive appropriate information, training, and equipment to respond to identified emergency and security situations. This shall include fire safety and emergency procedures.||Staff emergency management training, including a trial fire evacuation is yet to occur. Emergency food stocks are not in place.||Provide evidence that staff have completed emergency management education and training including a trial fire evacuation and that emergency food is stored.||PA Low||Reporting Complete||13/09/2019|
|Service providers responsible for medicine management are competent to perform the function for each stage they manage.||Medicine management competencies have yet to be undertaken.||Medicine management competencies have yet to be undertaken.||PA Low||Reporting Complete||16/12/2019|
|New service providers receive an orientation/induction programme that covers the essential components of the service provided.||Newly employed staff have yet to undertake orientation/induction.||Ensure all newly appointed staff complete the required orientation/induction programme.||PA Low||Reporting Complete||16/12/2019|
The outcome required by the Health and Disability Services Standards.
Found at audit
The issue that was found when the rest home was audited.
The action necessary to fix the issue, as decided by the auditor.
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.
Date action reported complete
The date that the district health board was told the issue was fixed.
Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.
What’s on this page?
Audit reports for this rest home’s latest audits can be downloaded below.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
Prior to 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.
Audit reportsAudit date: 20 August 2019
Audit type:Partial Provisional Audit