Metlifecare Palmerston North

Profile & contact details

Premises details
Premises nameMetlifecare Palmerston North
Address 7 Fitchett Street Palmerston North 4410
Total beds38
Service typesRest home care, Geriatric
Certification/licence details
Certification/licence nameMetlifecare Limited - Palmerston North
Current auditorThe DAA Group Limited
End date of current certificate/licence28 July 2018
Certification period36 months
Provider details
Provider nameMetlifecare Limited
Street addressLevel 4 20 Kent Street Newmarket Auckland 1023
Post addressPO Box 37463 Parnell Auckland 1151

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 16 November 2016

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
The service provider documents adverse, unplanned, or untoward events including service shortfalls in order to identify opportunities to improve service delivery, and to identify and manage risk.Incident and accident forms reviewed for 2015 identify that outcomes gained following corrective actions are not well documented. This section is always completed but often mirrors actions taken and does not measure outcome of actions taken as required. Ensure all areas of incident and accident reporting is completed to the level required to meet policy. PA LowReporting Complete15/10/2015
Information of a private or personal nature is maintained in a secure manner that is not publicly accessible or observable.Resident information of a personal nature is not maintained in a secure manner. Ensure residents’ information is maintained in a secure manner that is not publicly accessible. Staff who use the facility’s computers have their own personal log-on. PA LowReporting Complete15/10/2015
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.Medications were not administered within the prescribed time frames (Vitamin B12 only). Ensure all medications are administered as prescribed. PA LowReporting Complete15/10/2015
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.There are inconsistencies between assessed needs, resident goals and/or interventions in the care plans developed using the electronic care planning system . Short term care plans do not include treatment goals. Short term care plans were not always developed when clinically indicated and long term care plans are not updated to reflect unresolved short term issues. Ensure care plans developed by the electronic care planning system reflect the assessment and clearly describe the required support needs, goals and/or interventions to ensure all residents’ needs are met. Develop short term care plans where clinically indicated and Include treament goals in short term care plans. Ensure long term care plans are updated to reflect unresolved short term issues. PA ModerateReporting Complete16/10/2015
Evaluations are documented, consumer-focused, indicate the degree of achievement or response to the support and/or intervention, and progress towards meeting the desired outcome.Wound care and short term care plans are evaluated irregularly. When short term care needs were unable to be resolved these were not closed off and/or identified on the long term care plan. Ensure regular evaluations are undertaken of residents’ progress towards identified short-term problems. Ensure when a residents’ progress towards identified short term problems takes longer than expected the information is transferred to a long term care plan. PA ModerateReporting Complete16/10/2015
An appropriate 'call system' is available to summon assistance when required.Six monthly call bell checks are not being undertaken. Ensure policy requirements are met by undertaking six monthly call bell checks. PA LowReporting Complete19/10/2015
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.Short term care plans are not consistently developed for residents in relation to wound care. Service delivery plans describe the required supports and/or interventions. PA ModerateReporting Complete23/02/2017

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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