Merivale Retirement Village

Profile & contact details

Premises details
Premises nameMerivale Retirement Village
Address 60 Browns Road Saint Albans Christchurch 8014
Total beds69
Service typesGeriatric, Medical, Rest home care
Certification/licence details
Certification/licence nameMerivale Lifecare 2011 Limited - Merivale Retirement Village
Current auditorThe DAA Group Limited
End date of current certificate/licence14 February 2021
Certification period48 months
Provider details
Provider nameMerivale Lifecare 2011 Limited
Street address 60 Browns Road Saint Albans Christchurch 8014
Post address

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 04 March 2019

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
A corrective action plan addressing areas requiring improvement in order to meet the specified Standard or requirements is developed and implemented.Corrective actions are being identified in response to non-attainment of aspects of the quality and risk system, in particular internal audit requirements. However, proposed corrective actions and verification of corrective action implementation was not evident on multiple examples dating back to October 2018. Corrective action plans are developed and implemented with documentation confirming the actions taken and outcomes of the actions. PA LowIn Progress
All buildings, plant, and equipment comply with legislation.There is not yet a Code of Compliance or Certificate of Public Use available for the new building. Evidence of testing and tagging for electrical equipment for the new facility was not available for the audit. Verification that electrical equipment in the new facility has been tested and tagged and that the building has a Code of Compliance/Certificate of Public Use is required. PA LowReporting Complete02/04/2019
Service providers have access to designated areas for the safe and hygienic storage of cleaning/laundry equipment and chemicals.The laundry appliances and the dispensers for cleaning chemicals are not yet installed in the new facility. Evidence is required to confirm that the laundry and cleaning equipment and chemicals in the new building are safe. PA LowReporting Complete02/04/2019
Service providers receive appropriate information, training, and equipment to respond to identified emergency and security situations. This shall include fire safety and emergency procedures.Not all staff have completed the orientation to the emergency systems and health and safety aspects of the new building. Records verify that all staff working at the new Merivale Retirement Village care facility building have completed orientation to the emergency systems and health and safety aspects of the new building, including involvement in a trial evacuation. PA LowReporting Complete02/04/2019
Where required by legislation there is an approved evacuation plan.The evacuation plan has been presented to the New Zealand Fire Service, but the approval has not yet come through. Evidence of fire service approval of the fire evacuation plan is required. PA LowReporting Complete02/04/2019
An appropriate 'call system' is available to summon assistance when required.The call bell system has been installed but is not yet operational. Evidence that the call bell system is working effectively is required prior to residents’ occupation of the building. PA LowReporting Complete02/04/2019

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 04 March 2019

Audit type:Partial Provisional Audit; Surveillance Audit

Audit date: 07 September 2017

Audit type:Partial Provisional Audit

Audit date: 04 January 2017

Audit type:Certification Audit

Audit date: 14 October 2015

Audit type:Partial Provisional Audit; Surveillance Audit

Audit date: 09 December 2013

Audit type:Certification Audit

Audit date: 28 January 2013

Audit type:Surveillance Audit

Back to top