Maidstone Lifecare

Profile & contact details

Premises details
Premises nameMaidstone Lifecare
Address 125 Withells Road Avonhead Christchurch 8042
Total beds32
Service typesGeriatric, Medical, Rest home care
Certification/licence details
Certification/licence nameElms Court Lifecare Limited - Maidstone Lifecare
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence24 January 2020
Certification period12 months
Provider details
Provider nameElms Court Lifecare Limited
Street address125 Withells Road Avonhead Christchurch 8042
Post address2 Sarahs Lane RD 2 Christchurch 7672

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 28 November 2018

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
The purpose, values, scope, direction, and goals of the organisation are clearly identified and regularly reviewed.There is no transition plan documented to assist the transition to the new ownership, such as implementation of the new policies and procedures. Ensure that the transition to the new management and owner is planned and documented. PA LowReporting Complete14/01/2019
A process to measure achievement against the quality and risk management plan is implemented.(i)Not all audits have been completed as per schedule; examples include the continence audit, the daily care audit and the resident handling audit for August, and the uniform audit for October. (ii) Issues identified at the quality meeting were not always documented as followed up and completed at subsequent meetings, examples include; maintenance issues identified during the May, June and July meetings. (i)Ensure that audits are undertaken as per schedule. (ii) Ensure that issues identified at meetings are followed up and signed off. PA LowReporting Complete14/01/2019
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.The monitoring chart for the enabler has not been consistently completed. Ensure all monitoring charts are completed as per policy and care planning instruction. PA LowReporting Complete14/01/2019
Service providers have access to designated areas for the safe and hygienic storage of cleaning/laundry equipment and chemicals.There was no documented plan in place at the time of audit to manage laundry services once the service moved away from Heritage Lifecare. Ensure that there are laundry services available to the service. PA LowReporting Complete14/01/2019

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 28 November 2018

Audit type:Provisional Audit

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