Longview Home

Profile & contact details

Premises details
Premises nameLongview Home
Address 14 Sunrise Boulevard Tawa Wellington 5028
Total beds60
Service typesRest home care, Geriatric, Medical
Certification/licence details
Certification/licence namePresbyterian Support Central - Longview Home
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence14 October 2021
Certification period24 months
Provider details
Provider namePresbyterian Support Central
Street address 3-5 George Street Thorndon Wellington 6011
Post addressPO Box 12706 Thorndon Wellington 6144
Websitewww.psc.org.nz/

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 01 August 2019

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
A corrective action plan addressing areas requiring improvement in order to meet the specified Standard or requirements is developed and implemented.i) Evidence to support the implementation and the evaluation of corrective action plans were missing in two (2019) internal audits reviewed (the dining experience, activities). ii) Corrective action plans were not established where results from the facility heath check indicated that improvements were required. iii) Corrective actions were not developed where indicated to address resident satisfaction survey results. Ensure corrective action plans are implemented and evaluated. PA LowIn Progress
New service providers receive an orientation/induction programme that covers the essential components of the service provided.Care staff have six months to complete their orientation programme. Four RN staff files reviewed of staff who have been employed for longer than six months but within the past two years indicated that the RNs (clinical nurse manager, clinical coordinator, two staff RNs) have not submitted their completed orientation paperwork. Ensure all staff can demonstrate evidence that they have completed the required orientation programme for their respective roles. PA LowIn Progress
Evaluations are documented, consumer-focused, indicate the degree of achievement or response to the support and/or intervention, and progress towards meeting the desired outcome.Three resident care plan reviews did not document progress towards meeting goals. Ensure evaluations include progress towards goals. PA LowIn Progress
A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers.(i). Mandatory training for healthcare assistants is missing for 2018 (covering the aging process, code of rights, communication, complaints, dementia, cultural training/Treaty of Waitangi, Eden principal #4). Note: this was during a period of time where healthcare assistants were requested to attend education at other facilities and leadership within the facility was not consistent). (ii). Only two staff (clinical nurse manager and the recreation officer) hold current CPR/first aid certificate… (this text has been trimmed due to space limits).(i). Ensure all healthcare assistants complete all three cycles of the mandatory training programme. (ii). Ensure there is a staff member across 24/7 with a current first aid certificate. PA ModerateIn Progress
Medicine management information is recorded to a level of detail, and communicated to consumers at a frequency and detail to comply with legislation and guidelines.(i) Six entries in the controlled drug register do not evidence the time of administration. (ii) Two entries in the controlled drug register do not evidence a second signature. (i) and (ii) Ensure the controlled drug register is fully documented as required. PA ModerateIn Progress
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.i) Five of eight resident files (two rest home and three hospital) reviewed did not have an initial interRAI completed within 21 days. ii) Four of eight files (one rest home and three hospital) did not have an initial care plan completed within 21 days. iii) Five of six residents (two rest home and three hospital) files reviewed did not have interRAI assessments completed six monthly. iv) Four of six residents (one rest home and three hospital) did not have care plan evaluations completed six… (this text has been trimmed due to space limits).Ensure all interRAI assessments, care plans and care plan reviews are completed within required timeframes. PA ModerateIn Progress
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.(i) Two hospital and one rest home resident did not have goals of care documented. (ii) Three residents (two rest home and one hospital) using hip protectors on a daily basis did not have these documented in the care plan. (iii) Interventions had not been fully documented in the long-term care plan for; a) one rest home resident identified as a frequent faller, b) one hospital resident, with pain and weight loss, c) one rest home resident on continuous oxygen, requiring pain management, d) o… (this text has been trimmed due to space limits).(i) Ensure all residents care plans include goals of care. (ii) Ensure all interventions in use are documented in the care plan. (iii (a to g) Ensure that care plans have interventions and care documented for all assessed resident needs. PA ModerateIn Progress
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.(i) Eight wound care plans did not evidence that dressings occurred at the scheduled frequencies. (ii) One resident had three chronic wounds on the same assessment and dressing plan. (iii) Effectiveness of ‘as required’ analgesia was not documented for three residents. (iv) Monitoring and/or repositioning charts were not completed as scheduled for: two hospital residents requiring repositioning, two hospital residents on food and fluid charts, one hospital resident on a fluid output chart and … (this text has been trimmed due to space limits).(i) Ensure wounds are dressed according to the wound management plan timeframes. (ii) Ensure all wounds are documented on individual management plans. (iii) Ensure the effectiveness of ‘as required’ analgesia is documented. (iv) Ensure all monitoring and repositioning charts are completed as scheduled. PA ModerateIn Progress
Quality improvement data are collected, analysed, and evaluated and the results communicated to service providers and, where appropriate, consumers.There are gaps in meeting minutes around the reporting of internal audit results (eg, resident satisfaction survey results, facility health check, internal audit results, complaints received (if any) and corrective actions being implemented). Ensure staff are kept informed of internal quality results and corrective actions. PA LowIn Progress

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 01 August 2019

Audit type:Certification Audit

Audit date: 21 November 2018

Audit type:Surveillance Audit

Audit date: 15 August 2017

Audit type:Certification Audit

Audit date: 15 February 2016

Audit type:Surveillance Audit

Audit date: 29 July 2014

Audit type:Certification Audit

Audit date: 19 February 2013

Audit type:Surveillance Audit

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