Linda Jones Retirement Village

Profile & contact details

Premises details
Premises nameLinda Jones Retirement Village
Address 1775 River Road Flagstaff Hamilton 3210
Total beds146
Service typesDementia care, Rest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameLinda Jones Retirement Village Limited - Linda Jones Retirement Village
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence21 December 2021
Certification period12 months
Provider details
Provider nameLinda Jones Retirement Village Limited
Street address1775 River Road Flagstaff Hamilton 3210
Post addressPO Box 771 Christchurch 8140

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 28 May 2021

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
An appropriate 'call system' is available to summon assistance when required.The call bell system is not yet operational in the level four hospital unit. Ensure the call bell system is operational. PA LowReporting Complete06/07/2021
All buildings, plant, and equipment comply with legislation.(i) Level four is still in progress of being completed and therefore a CPU or code of compliance is yet to be obtained which includes level four. (ii) Individual rooms on level four continue to be furnished with handrails and door handles being installed where needed. (iii) Furnishings are currently being installed. (iv) The level four satellite kitchen, communal lounge and nurses’ station is yet to be fully completed. (v) Monitoring of water temperatures on level four is yet to be completed… (this text has been trimmed due to space limits).(i) Ensure an updated CPU or code of compliance is completed for level four with a copy forwarded to the DHB. (ii) – (iv) Ensure communal rooms and resident rooms are fully furnished. (v) Ensure water temperatures to resident areas are monitored and below 45 degrees. PA LowReporting Complete06/07/2021
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.The medication treatment room on level four (hospital) is not yet fully furnished. Ensure the medication treatment room is fully furnished and functional prior to the transfer of the hospital residents from level two. PA LowReporting Complete06/07/2021
Consumers are provided with safe and accessible external areas that meet their needs.It was noted that there is a large wall separating the two dementia unit gardens. The high wall stretches along the front of the sliding door entrance off the dementia unit lounge allowing a wide pathway between the building and the wall to the landscaped garden area. This wall darkens part of the lounge and gives a closed-in feeling which does not lead to an ideal indoor/outdoor flow for the residents. Ensure the high wall directly outside the dementia unit lounge does not limit light into the lounge. Consider how best to make it less intrusive and ensure access to the secure garden is more obvious. PA LowReporting Complete17/08/2021
The organisation identifies and implements appropriate security arrangements relevant to the consumer group and the setting.The dementia unit is not yet secure due to it currently being used as a hospital. Ensure the dementia unit is secure once the hospital residents have transferred to level four and prior to admission of residents assessed as requiring a secure unit. PA LowReporting Complete17/08/2021

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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