Kensington House

Profile & contact details

Premises details
Premises nameKensington House
Address 57 Richard Farrell Avenue Remuera Auckland 1050
Total beds32
Service typesRest home care
Certification/licence details
Certification/licence nameReal Living (Services) Limited
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence12 June 2018
Certification period36 months
Provider details
Provider nameReal Living (Services) Limited
Street address 57 Richard Farrell Avenue Remuera Auckland 1050
Post address

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 17 November 2016

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
The service provider understands their statutory and/or regulatory obligations in relation to essential notification reporting and the correct authority is notified where required.The service had a gastroenteritis outbreak in February 2015. Eight residents were affected over a 10 day period (1-10 February). Relevant authorities were not notified until 19 February 2015. Ensure that relevant authorities are notified of any outbreaks within the required time frame. PA LowReporting Complete14/10/2015
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.One resident long-term care plan, identified as a high falls risk, did not include sufficient interventions for effective reduction, or prevention of falls and did not reflect the nursing assessments. To ensure that long-term care plans have detailed interventions in place that reflect the needs of each resident. PA LowReporting Complete14/10/2015
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.1) Three of the twelve medication charts reviewed did not include documented evidence of a three monthly GP review. 2) Three resident medication charts with, ‘as required’ medication (PRN) prescribed did not include indication for use. 3) Six medication charts did not document allergies or ‘nil known’. 4) Three resident regular medications not signed for on administering. 5) One medication administered and signed for but was not prescribed. 1) Ensure all GP three monthly reviews are documented on the medication chart. 2) Ensure all PRN medication had documented indication for use. 3) Ensure all allergies are documented on the medication chart. 4) All prescribed topical medications should be signed for on administration. 5) Only prescribed medications should be administered. PA ModerateReporting Complete14/10/2015
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.Interventions had not been documented/implemented for three residents for weight monitoring: 1) One resident did not have weekly weights implemented for the monitoring of a medical condition as per the GP medical notes. 2) There were no documented interventions for the management of two residents with weight loss. Ensure short term needs are documented and implemented to meet the resident’s current health status. PA LowReporting Complete28/08/2017

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 17 November 2016

Audit type:Surveillance Audit

Audit date: 14 April 2015

Audit type:Certification Audit

Audit date: 07 January 2014

Audit type:Surveillance Audit

Audit date: 02 May 2012

Audit type:Certification Audit

Audit date: 12 October 2010

Audit type:Certification Audit

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