Karetu House

Profile & contact details

Premises details
Premises nameKaretu House
Address 19 Karetu Road Greenlane Auckland 1051
Total beds43
Service typesRest home care
Certification/licence details
Certification/licence nameHeritage Healthcare Limited - Karetu House
Current auditorHealth Audit (NZ) Limited
End date of current certificate/licence04 October 2019
Certification period36 months
Provider details
Provider nameHeritage Healthcare Limited
Street address 19 Karetu Road Greenlane Auckland 1051
Post address

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 14 July 2016

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Medicine management information is recorded to a level of detail, and communicated to consumers at a frequency and detail to comply with legislation and guidelines.One medication file reviewed had a medicine being given for over one year on a regular basis still charted as a short term medication. One chart also identified a resident who has regular analgesia (three times a day) does not have this in their prepacked medication but it is given on an as required basis (PRN). This has occurred for over three months. There is no documented guidance for residents who have insulin related to when to withhold insulin related to high or low ranges of blood suga… (this text has been trimmed due to space limits).Ensure that all medicine management information is recorded to a level of detail that complies with legislation and good practice guidelines. PA ModerateReporting Complete20/12/2016
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.The timeframes indicated on the resident medication charts reviewed (14) ranged from three to six months. Evaluations are not conducted six monthly and one interRAI assessment is overdue. One assessment was last documented in January 2015. Provide evidence that each stage of service provision is provided within time frames that safely meet the needs of residents and that they meet contractual and legislative requirements. PA ModerateReporting Complete20/12/2016
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.The ongoing interRAI assessment findings are not consistently being used to inform and update the long term care plans. This was evidenced in five of the seven resident files reviewed. Some long term medical changes are being documented on short term care plans. Provide evidence that all the information captured on the ongoing interRAI assessments are shown on the appropriate long term care plan. PA ModerateReporting Complete20/12/2016
Evaluations are documented, consumer-focused, indicate the degree of achievement or response to the support and/or intervention, and progress towards meeting the desired outcome.In the seven files reviewed, no evaluations to indicate the resident’s achievement or response to interventions and progress towards meeting stated goal were sighted. Provide evidence that evaluations are documented to indicate each resident’s degree of achievement or response to interventions in place. PA ModerateReporting Complete20/12/2016

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 14 July 2016

Audit type:Certification Audit

Audit date: 23 February 2015

Audit type:Surveillance Audit

Audit date: 05 August 2013

Audit type:Certification Audit; Verification Audit

Audit date: 21 February 2012

Audit type:Surveillance Audit

Audit date: 11 August 2010

Audit type:Certification Audit

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