Hillcrest Rest Home

Profile & contact details

Premises details
Premises nameHillcrest Rest Home
Address 73 Simla Avenue Havelock North 4130
Total beds20
Service typesRest home care
Certification/licence details
Certification/licence nameTaslin NZ Limited - Hillcrest Rest Home
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence25 September 2021
Certification periodOther months
Provider details
Provider nameTaslin NZ Limited
Street address 8 Kotuku Place Taradale Napier 4112
Post address10a Goldsmith Terrace Hospital Hill Napier 4110

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 09 August 2019

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.(i) Four long-term residents did not have interRAI assessments and LTCP completed within 21 days of admission. (ii) Two residents did not have routine six monthly interRAI assessments completed on time. (iii) Two residents were not seen by the GP within five days of admission and one resident had a longer than three months wait between GP visits. (i) – (ii) Ensure interRAI assessments and care plans are completed within the required timeframes. (iii) Ensure residents are seen by the GP within five days of admission. PA LowIn Progress
The service provider documents adverse, unplanned, or untoward events including service shortfalls in order to identify opportunities to improve service delivery, and to identify and manage risk.(i). Neurological observations were not completed for four unwitnessed falls with a potential head injury. (ii). Three resident falls reviewed did not have an accident/incident form completed. (i). Ensure that neurological observations are completed for any unwitnessed falls with a potential head injury. (ii). Ensure that any resident falls have an accident/incident form completed PA ModerateIn Progress
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.(i) One resident with challenging behaviours did not have a behaviour plan in place, including identification of triggers and strategies to address challenging behaviours. (ii) One resident with documented weight loss did not have interventions in place for weight loss management. (iii) One resident recognised as a high falls risk did not have the LTCP updated to reflect current falls risk and falls prevention strategies. Ensure there are documented interventions to support the resident’s current needs and health status. PA LowIn Progress
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.There was no documented evidence that medication fridge temperatures were regularly monitored. Ensure medication fridge temperatures are regularly monitored and recorded. PA LowIn Progress

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 09 August 2019

Audit type:Provisional Audit

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