Highlands Hospital

Profile & contact details

Premises details
Premises nameHighlands Hospital
Address 49 Aberfeldy Avenue Highland Park Auckland 2010
Total beds41
Service typesRest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameMetlifecare Limited - Highlands Hospital
Current auditorThe DAA Group Limited
End date of current certificate/licence10 January 2022
Certification period36 months
Provider details
Provider nameMetlifecare Limited
Street addressLevel 4 20 Kent Street Newmarket Auckland 1023
Post addressPO Box 37463 Parnell Auckland 1151
Websitewww.metlifecare.co.nz/

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 01 November 2018

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.A used unsheathed syringe was found on the medication trolley during audit review. Provide evidence that all medication actions reflect best medication guidelines and safe practice. PA ModerateReporting Complete21/01/2019
Quality improvement data are collected, analysed, and evaluated and the results communicated to service providers and, where appropriate, consumers.Quality improvement data evaluation is not consistently documented to identify if corrective actions put in place have improved service outcomes. Provide evidence that quality data evaluation is consistently documented to show outcome results. PA LowReporting Complete15/04/2019
An appropriate 'call system' is available to summon assistance when required.Regular monthly call bell audit printed off data identifies that response times are up to 29 minutes. The nurse manager verbally confirmed this has been addressed and it was confirmed in staff meeting minutes sighted. There was no change in the response times noted following the staff discussion. Provide evidence that call bell response times are timely. PA LowReporting Complete15/04/2019
Activities are planned and provided/facilitated to develop and maintain strengths (skills, resources, and interests) that are meaningful to the consumer.Residents’ individual activity plans do not consistently identify meaningful activity goals and interventions. Plans that do have goals or interventions do not always have documented evaluations. Provide evidence that activity plans are meaningful for individual residents and that goals and interventions are evaluated. PA LowReporting Complete10/07/2019

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 01 November 2018

Audit type:Certification Audit

Audit date: 22 May 2018

Audit type:Surveillance Audit

Audit date: 09 August 2017

Audit type:Surveillance Audit

Audit date: 02 November 2015

Audit type:Certification Audit

Audit date: 06 May 2014

Audit type:Surveillance Audit

Audit date: 20 November 2012

Audit type:Certification Audit

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