Heritage Rest Home

Profile & contact details

Premises details
Premises nameHeritage Rest Home
Address 2 Olympus Road Wellsford Wellsford 0900
Total beds17
Service typesRest home care
Certification/licence details
Certification/licence nameThe Coast to Coast Hauora Trust - Heritage Rest Home
Current auditorThe DAA Group Limited
End date of current certificate/licence01 November 2022
Certification periodOther months
Provider details
Provider nameThe Coast to Coast Hauora Trust
Street address 72 School Road Wellsford 0900
Post addressPO Box 66 Wellsford 0940

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 26 January 2021

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Results of surveillance, conclusions, and specific recommendations to assist in achieving infection reduction and prevention outcomes are acted upon, evaluated, and reported to relevant personnel and management in a timely manner.Three out of four residents’ infections documented in sampled residents’ files have not been reported in the 2019 infection surveillance programme. Include all residents’ infections in the infection surveillance programme. PA LowReporting Complete25/09/2019
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.When the medicine chart needs to be rewritten, the medicines on the medicine chart (including the medicine name, dose, frequency and route) is being transcribed by the registered nurse onto a new medicine chart then given to the general practitioners for signing. Provide evidence that the documentation related to required / prescribed medicines is consistently documented on residents’ medicine charts by an authorised prescriber as required by best practice guidelines. PA ModerateReporting Complete25/09/2019
An up-to-date complaints register is maintained that includes all complaints, dates, and actions taken.Two minor documented complaints sighted were not shown in the complaints register. Ensure the complaints register is maintained and includes all complaints and the actions taken to resolve the complaint. PA LowReporting Complete25/09/2019
The physical environment minimises risk of harm, promotes safe mobility, aids independence and is appropriate to the needs of the consumer/group.The building both internally and externally is not being maintained to an adequate standard. Provide evidence of (i) a plan and timeframes for the repair and maintenance of the building and evidence that the items listed on the ‘maintenance sheet’ are addressed, (ii) progress relating to the renovation of the kitchen and if funding is not secured, evidence that the areas in need of repair and maintenance are addressed. PA ModerateIn Progress

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 26 January 2021

Audit type:Surveillance Audit

Audit date: 02 July 2019

Audit type:Certification Audit

Audit date: 31 October 2017

Audit type:Surveillance Audit

Audit date: 11 June 2015

Audit type:Certification Audit

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