Hayman Rest Home & Hospital

Profile & contact details

Premises details
Premises nameHayman Rest Home & Hospital
Address 39 Trevor Hosken Drive Wiri Auckland 2104
Total beds110
Service typesPhysical, Intellectual, Dementia care, Rest home care, Psychogeriatric, Geriatric, Medical
Certification/licence details
Certification/licence nameBupa Care Services NZ Limited - Hayman Rest Home & Hospital
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence06 November 2019
Certification period36 months
Provider details
Provider nameBupa Care Services NZ Limited
Street addressLevel 2 109 Carlton Grove Road Newmarket Auckland 1023
Post addressPO Box 113054 Newmarket Auckland 1149

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 14 March 2018

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.One rest home level resident with oxygen, had the oxygen use documented on the care plan but the resident preference to have to oxygen only at night and as needed during the day was not documented. The location of the oxygen when stored was also not documented. One hospital level resident with documented verbal aggression did not have interventions to manage this in the care plan. One hospital level (residential disability) had not had his care plan updated to reflect deteriorating mobility and… (this text has been trimmed due to space limits).Ensure care plans are updated as resident need changes. PA LowReporting Complete16/01/2017
Advance directives that are made available to service providers are acted on where valid.The five residents deemed incompetent to make decisions relating to health and welfare did not have documented evidence that the EPOA had been activated. Ensure EPOAs are activated as required. PA LowReporting Complete21/06/2017
Activities are planned and provided/facilitated to develop and maintain strengths (skills, resources, and interests) that are meaningful to the consumer.The activity staff are in the process of developing community links and formalising a programme of activities for the under 65 year’s residents but this is yet to be implemented. Two younger residents reported that although the activities are very good, they felt they were aimed at the older residents. There were no formal regular community links and activities in place for the younger residents. The stated goals of residents around self-determination were not always documented and plans were… (this text has been trimmed due to space limits).Ensure that there are activities in place that are aimed at the younger resident and these include community links. Ensure that residents’ goals are documented and plans are in place to assist the resident to reach the goals. PA LowReporting Complete21/06/2017
The responsibility for restraint process and approval is clearly defined and there are clear lines of accountability for restraint use.Six of the 39 dementia beds available are located in a third (secure) area which is in the centre of the men’s and women’s wings. These beds are for sleeping/resting purposes only with the residents placed in their respective area during the day time. This area is locked and resident need to ask staff to go through to their beds if they wish to lie down. Ensure environmental restraint is discontinued in a secure dementia unit that should allow for freedom of movement PA LowReporting Complete30/07/2018
A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers.Four of the eleven caregivers who have not completed the required dementia qualification have been employed to work in either the dementia or psychogeriatric unit for over one year. Ensure all staff who work in the dementia and/or psychogeriatric units complete a NZQA recognised qualification in dementia training within one year of employment. PA LowReporting Complete14/08/2018
Activities are planned and provided/facilitated to develop and maintain strengths (skills, resources, and interests) that are meaningful to the consumer.There was no specific activity plan for the YPD group of residents and community links for these residents were not established. There was a list of activities posted but these had not been provided. Ensure that activities are provided for all resident groups. PA ModerateReporting Complete14/08/2018

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 14 March 2018

Audit type:Surveillance Audit

Audit date: 25 August 2016

Audit type:Certification Audit

Audit date: 25 May 2015

Audit type:Partial Provisional Audit; Surveillance Audit

Audit date: 15 April 2015

Audit type:Partial Provisional Audit

Audit date: 26 August 2013

Audit type:Certification Audit; Verification Audit

Audit date: 13 July 2012

Audit type:Surveillance Audit

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