Harbourview Rest Home & Hospital

Profile & contact details

Premises details
Premises nameHarbourview Rest Home & Hospital
Address 5 Bowlers Wharf Lane Papakowhai Porirua 5024
Total beds58
Service typesRest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameBupa Care Services NZ Limited - Harbourview Rest Home & Hospital
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence27 March 2022
Certification period36 months
Provider details
Provider nameBupa Care Services NZ Limited
Street addressLevel 2 109 Carlton Grove Road Newmarket Auckland 1023
Post addressPO Box 113054 Newmarket Auckland 1149

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 15 January 2019

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.(i)There were no neurological observations completed as per policy for four out of five unwitnessed falls; and (ii) There was no restraint/enabler monitoring for three residents (two on restraint and one with an enabler). 2) Ensure neurological observations are completed as per policy and 2) Ensure restraint/enabler monitoring is completed as per policy. PA ModerateReporting Complete13/05/2019
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.The were no documented interventions for; (i) two residents with unintentional weight loss (one rest home and one hospital); (ii) one rest home resident with pain and swelling of the foot requiring GP intervention; (iii) one rest home resident with shoulder pain requiring GP intervention and analgesia; (iv) one hospital resident (insulin dependent diabetic) did not have a diabetic management plan in place. The same resident did not have documented pressure injury management/prevention intervent… (this text has been trimmed due to space limits).(i)-(vi)Ensure care plans reflect the resident’s assessed needs and supports for their current health status. (vii) Ensure that Māori cultural aspects of care are reflected into the care plan PA ModerateReporting Complete29/05/2019
Evaluations are documented, consumer-focused, indicate the degree of achievement or response to the support and/or intervention, and progress towards meeting the desired outcome.(i) Four short-term care plans had not been evaluated to monitor the resident’s response and progress against the interventions; and (ii) the respite care nursing assessment had not been reviewed with each subsequent admission to ensure the supports provided continued to meet the resident’s needs. (i)Ensure short-term care plans are evaluated and either resolved or if an ongoing problem added to the long-term care plan; and (ii) Ensure respite care nursing assessment are reviewed with each admission. PA LowReporting Complete05/07/2019
Key components of service delivery shall be explicitly linked to the quality management system.For the year 2018, meetings scheduled have not been documented as completed. This included one quality and risk meeting, one health and safety meeting, and no restraint minimisation meetings. Meetings held did not document feedback of quality information including complaints and internal audit results Ensure that quality, staff and other meetings are completed as per schedule and quality data is communicated through the meeting process. PA LowReporting Complete05/07/2019
A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers.The Bupa training plan has not been fully implemented for staff at Harbourview. The staff have not completed all compulsory subjects in the last two years. Ensure that the training schedule is implemented and ensure that staff can access at least eight hours of training. PA LowReporting Complete05/07/2019
The service has an easily accessed, responsive, and fair complaints process, which is documented and complies with Right 10 of the Code.Issues highlighted in a post DHB complaint action plan had not been actioned as per the complaint response Ensure that post complaint action plans have been fully implemented PA LowReporting Complete26/09/2019
An appropriate 'call system' is available to summon assistance when required.The service has not audited the call bell system following a complaint Ensure that call cell response times are audited PA LowReporting Complete26/09/2019

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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