Gulf Views Rest Home

Profile & contact details

Premises details
Premises nameGulf Views Rest Home
Address 22 Selwyn Road Cockle Bay Auckland 2014
Total beds45
Service typesRest home care
Certification/licence details
Certification/licence nameEastern Services Limited - Gulf Views Rest Home
Current auditorThe DAA Group Limited
End date of current certificate/licence15 March 2022
Certification period36 months
Provider details
Provider nameEastern Services Limited
Street address 22 Selwyn Road Cockle Bay Auckland 2014
Post address

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 22 January 2019

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers.(i)The education programmes do not provide enough details as to content; (ii) individual attendance records evidenced staff are not attending all training provided; (iii) there is no evidence of required education having been provided with some subjects last provided in 2016; (iv) medication competencies for registered staff are not all current. Provide evidence of: (i) an education programme that includes all required subjects; (ii) individual records that evidence staff have attended all required sessions and training is on-going; (iii) all staff responsible for medicine management have current competencies. PA ModerateReporting Complete10/04/2019
All records pertaining to individual consumer service delivery are integrated.Information on residents’ vital signs, weights and bowel management are recorded on summary sheets that contains information on multiple residents. This information, along with the summary of care provided by health care assistants during the morning shift is not consistently recorded and integrated into individual residents’ records sampled. The daily report for caregivers is being destroyed after approximately three months. Ensure all resident related information is integrated into individual resident’s clinical records and held for the required period of time to comply with legislation. PA ModerateReporting Complete10/04/2019
The appointment of appropriate service providers to safely meet the needs of consumers.None of the staff files reviewed evidenced reference checks and police vetting. Provide evidence of police vetting and reference checking for all potential employees. PA ModerateReporting Complete26/06/2019
New service providers receive an orientation/induction programme that covers the essential components of the service provided.Not all staff files reviewed had evidence of a completed orientation. Provide evidence that all staff have completed an orientation programme. PA LowReporting Complete26/06/2019
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.InterRAI assessments are not being consistently conducted within 21 days of admission, as noted in five of six applicable files sampled. InterRAI re-assessments are not being consistently conducted at least every six months as observed in two out of four applicable files sampled. Initial long term care plans have not been developed within 21 days in three out of six applicable files sampled. There are gaps in documentation in individual residents’ notes of between four and ten days. … (this text has been trimmed due to space limits).Ensure interRAI assessments are conducted within 21 days of admission, and at least every six months or sooner if the resident’s condition changes and are used to inform the care plan. Ensure the initial long term care plan is developed within 21 days of admission. Ensure progress notes are consistently documented in a timelier manner. PA ModerateReporting Complete26/06/2019

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 22 January 2019

Audit type:Certification Audit

Audit date: 04 August 2017

Audit type:Surveillance Audit

Audit date: 18 January 2016

Audit type:Certification Audit

Audit date: 15 July 2014

Audit type:Surveillance Audit

Audit date: 16 January 2013

Audit type:Certification Audit

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