The Greenwood Home

Profile & contact details

Premises details
Premises nameThe Greenwood Home
Address 20 Pah Road Epsom Auckland 1023
Total beds26
Service typesRest home care
Certification/licence details
Certification/licence nameERH Care Limited - The Greenwood Home
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence10 April 2023
Certification period36 months
Provider details
Provider nameERH Care Limited
Street address20 Pah Road Epsom Auckland 1023
Post addressPO Box 68744 Wellesley Street Auckland 1141

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 10 February 2020

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
The appointment of appropriate service providers to safely meet the needs of consumers.Due to the owner/manager being quarantined, staff files were in a locked area and were not available for sighting. Ensure that staff files are made available on request. PA LowReporting Complete18/05/2020
The organisation is managed by a suitably qualified and/or experienced person with authority, accountability, and responsibility for the provision of services.Documentation was unable to be sighted to confirm that the owner/manager has attended a minimum of eight hours of professional development relating to managing an aged care service. Ensure the owner/manager attends a minimum of eight hours annually of professional development relating to managing an aged care service. PA LowReporting Complete30/09/2020
There is a document control system to manage the policies and procedures. This system shall ensure documents are approved, up to date, available to service providers and managed to preclude the use of obsolete documents.(i) Policies and procedures were last reviewed either in March or June 2018 (prior to the new ownership) and are stated in policy that they will be reviewed annually. (ii) The quality and risk plan was last reviewed in December 2016. (iii) Policies, procedures and signage around the facility reflect the facility’s previous name and have not been updated to reflect Greenwood Rest Home. (i) Ensure policies/procedures are reviewed in line with the document control schedule. (ii) Ensure the quality and risk plan is reviewed/updated annually. (iii) Ensure policies, procedures and signage reflect the current name of the facility. PA LowReporting Complete30/09/2020
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.(i) Two of two files reviewed did not have routine interRAI assessments completed six monthly. (ii) Two of two files reviewed did not have the care plans evaluated six monthly. (iii) Two of two files did not have activity plans evaluated six monthly. (i) Ensure interRAI assessments are completed six monthly or sooner if required. (ii) and (iii) Ensure the long-term care plans and the activity plans are evaluated six monthly. PA ModerateReporting Complete30/09/2020
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.One resident file did not reflect the risk and interventions needed for seizures. The same resident did not have any early warning signs and symptoms for a psychiatric illness and there were no interventions documented for unintentional weight loss. Ensure the care plan has interventions and care documented for all resident needs. PA ModerateReporting Complete30/09/2020
Service providers receive appropriate information, training, and equipment to respond to identified emergency and security situations. This shall include fire safety and emergency procedures.Documentation held on site does not support evidence that there is a minimum of one first aid trained staff on site twenty-four hours a day, seven days a week. Ensure that there is a minimum of one first aid trained staff available 24 hours a day, seven days a week. PA LowReporting Complete30/09/2020

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 10 February 2020

Audit type:Certification Audit

Audit date: 06 March 2019

Audit type:Provisional Audit

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