Glenwood Masonic Hospital

Profile & contact details

Premises details
Premises nameGlenwood Masonic Hospital
Address 74 Upper Plain Road Masterton 5810
Total beds56
Service typesRest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameMasonic Care Limited - Glenwood Masonic Hospital
Current auditorThe DAA Group Limited
End date of current certificate/licence09 February 2025
Certification period36 months
Provider details
Provider nameMasonic Care Limited
Street address 63 Wai-Iti Crescent Woburn Lower Hutt 5010
Post address

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 11 July 2023

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Service providers shall understand Māori constructs of oranga and implement a process to support Māori and whānau to identify their own pae ora outcomes in their care or support plan. The support required to achieve these shall be clearly documented, communicated, and understood.Glenwood is unable to verify they understood the constructs of oranga and implement a process to support Māori and whānau to identify their own pae ora outcomes. Provide evidence Glenwood understands the constructs of oranga and has implemented a process to support Māori and whānau identify their own pae ora outcomes. PA LowIn Progress
There shall be an executive leader who is responsible for ensuring the commitment to restraint minimisation and elimination is implemented and maintained.The role of the GM as the executive leader with responsibility for restraint minimisation and elimination needs to be formalised by the wider organisation along with processes for ensuring this occurs. Ensure that this criterion is met by the governing body. PA LowReporting Complete19/03/2024
Governance bodies shall demonstrate commitment toward eliminating restraint.Masonic Care Limited has not yet developed systems to demonstrate their commitment to the elimination of restraint. Ensure that the governance board(s) have systems which support the elimination of restraint. PA LowReporting Complete19/03/2024
Prior to a Māori individual and whānau entry, service providers shall: (a) Develop meaningful partnerships with Māori communities and organisations to benefit Māori individuals and whānau; (b) Work with Māori health practitioners, traditional Māori healers, and organisations to benefit Māori individuals and whānau. Glenwood had not at the time of audit developed meaningful partnerships to benefit Māori individuals and whānau and enable access to Māori health practitioners if requested. Provide evidence partnerships with Māori communities and organisations have been established to benefit Māori and whānau. PA LowReporting Complete19/03/2024
Service providers shall respond to tāngata whaikaha needs and enable their participation in te ao Māori.Glenwood had no formal processes in place that enabled the service to be responsive to tāngata whaikaha needs and enable their participation in te ao Māori. Provide evidence the service is responsive to tāngata whaikaha needs and is able to enable their participation in te ao Māori PA LowReporting Complete19/03/2024
Service providers shall ensure their health care and support workers can deliver highquality health care for Māori.There is not a process or system for ensuring health care and support workers can deliver high-quality health care for Māori. Develop, or use existing, systems or processes to ensure health care and support workers can deliver high-quality health care for Māori. PA LowReporting Complete19/03/2024
My service provider shall prioritise a strengths-based and holistic model ensuring wellbeing outcomes for Māori.Glenwood’s holistic model doesn’t have processes in place to ensure wellbeing outcomes for Māori. Provide evidence a strengths-based holistic model ensures wellbeing outcomes for Māori. PA LowReporting Complete19/03/2024
Governance bodies shall ensure service providers identify and work to address barriers to equitable service delivery.The governance board(s) have not yet developed ways to ensure service providers identify and work to address barriers to equitable service delivery. Ensure that the governance board(s) develop ways for service providers to identify and work to address barriers to equity in service delivery. PA LowReporting Complete19/03/2024

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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