George Manning Lifecare

Profile & contact details

Premises details
Premises nameGeorge Manning Lifecare
Address 1 Hennessy Place Spreydon Christchurch 8024
Total beds89
Service typesGeriatric, Medical, Rest home care
Certification/licence details
Certification/licence nameHeritage Lifecare Limited - George Manning Lifecare
Current auditorThe DAA Group Limited
End date of current certificate/licence28 February 2025
Certification period36 months
Provider details
Provider nameHeritage Lifecare Limited
Street addressLevel 2 111 Johnsonville Road Johnsonville Wellington 6037
Post addressPO Box 13223 Johnsonville Wellington 6440

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 14 December 2021

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Services conduct comprehensive reviews regularly, of all restraint practice in order to determine: (a) The extent of restraint use and any trends; (b) The organisation's progress in reducing restraint; (c) Adverse outcomes; (d) Service provider compliance with policies and procedures; (e) Whether the approved restraint is necessary, safe, of an appropriate duration, and appropriate in light of consumer and service provider feedback, and current accepted practice; (f) If individual plans of care/… (this text has been trimmed due to space limits).The provider has not conducted a comprehensive review at least six-monthly of all restraint practices used by the service in line with the specific standard requirements. Provide evidence of a comprehensive review at least six-monthly of all restraint practices used by the service in line with the specific standard requirements. PA LowIn Progress
The service develops and implements policies and procedures that are aligned with current good practice and service delivery, meet the requirements of legislation, and are reviewed at regular intervals as defined by policy.Forty percent (40%) of policies and procedures were not current at the time of audit. Provide evidence that the policies and procedures are current. PA ModerateIn Progress
There is a document control system to manage the policies and procedures. This system shall ensure documents are approved, up to date, available to service providers and managed to preclude the use of obsolete documents.The service provider has not developed and implemented an employment policy. Policies around laundry practices need specific guidance on the use of different coloured laundry bags for different laundry products. Policies on cleaning need to include the process for cleaning of reusable equipment (for example, hoist slings). Provide evidence that an employment policy has been developed and implemented in accordance with good employment practice to meet the requirements of legislation. Provide evidence of policies in relation to laundry bag usage and cleaning of reusable equipment (for example, hoist slings). PA ModerateIn Progress
The facilitation of safe self-administration of medicines by consumers where appropriate.The residents who administer their own medications do not have a secure place to store them. A locked receptacle is provided for storage of medicines. PA ModerateReporting Complete16/02/2022
Activities are planned and provided/facilitated to develop and maintain strengths (skills, resources, and interests) that are meaningful to the consumer.The younger residents do not have a programme provided that caters for their interests and abilities. Ensure the younger residents have the opportunity to attend planned activities that are age appropriate. PA LowReporting Complete16/03/2022
There are adequate numbers of accessible toilets/showers/bathing facilities conveniently located and in close proximity to each service area to meet the needs of consumers. This excludes any toilets/showers/bathing facilities designated for service providers or visitor use.The hot water reading in three rooms exceeded 45°C degrees on the day of the audit. Provide evidence that the hot water in all residents’ rooms does not exceed the required 45°C degrees. PA ModerateReporting Complete16/03/2022
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.interRAI assessments are completed, however, they are completed after the LTCP is written, which is not consistent with contractual requirements around development of individual care and support plans in a timely manner. InterRAI assessments are completed before the long term care plans are developed. PA LowReporting Complete05/05/2022

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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