Gardenview Rest Home

Profile & contact details

Premises details
Premises nameGardenview Rest Home
Address 134 Bath Street Levin 5510
Total beds41
Service typesDementia care
Certification/licence details
Certification/licence nameBupa Care Services NZ Limited - Gardenview Rest Home
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence10 May 2020
Certification period48 months
Provider details
Provider nameBupa Care Services NZ Limited
Street addressLevel 2 109 Carlton Grove Road Newmarket Auckland 1023
Post addressPO Box 113054 Newmarket Auckland 1149

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 12 March 2018

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Consumers receive services that are responsive to the needs, values, and beliefs of the cultural, religious, social, and/or ethnic group with which each consumer identifies.One relative commented that they were referred to by a ‘nick name’ and had to ask more than once for this practice to cease. Staff were overheard calling one resident ‘dad’ (he was not the staff member’s dad, and this was not his preferred name). On two separate occasions (once in each wing) staff were seen and heard mocking resident’s accents and their cultural origin. Ensure that staff are respectful of residents and their family’s cultural origin and refer to the resident by their preferred name. PA ModerateReporting Complete04/07/2018
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.(i)The care plan for a newly admitted resident did not document all care and support needed as detailed in the progress notes. There were also interventions documented that did not relate to this resident’s care. The care plan also had another resident’s name in parts of the care plan. (ii) One respite resident and three longer-term resident’s care plans reviewed did not include de-escalation techniques to manage behaviours that challenge. (iii) Two behaviour monitoring charts reviewed did n… (this text has been trimmed due to space limits).(i)Ensure that care plans reflect the individualised care needs for each resident. (ii) Ensure that de-escalation techniques for behaviours that challenge are fully documented, (iii) Ensure behaviour monitoring charts are fully completed. (iv) Ensure that wound care evaluations are documented and completed according to set timeframes. PA ModerateReporting Complete15/08/2018
Activities are planned and provided/facilitated to develop and maintain strengths (skills, resources, and interests) that are meaningful to the consumer.On days of audit residents who did not go on the van trip did not have activities provided. Residents watching television did not have their chairs facing the television. Ensure that there are meaningful activities in place for all resident and that residents are actively assisted to engage in activities. PA LowReporting Complete03/10/2018
A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers.Five staff who work in the dementia unit have been employed over a year and have yet to complete the Core Competencies level three, unit standards. One of five resident files has an interRAI assessment that was not within timeframes, this is attributed to access to training for staff. Ensure that all staff who work within the dementia unit have completed New Zealand Quality Authority (NZQSA) dementia standards within set timeframes. Continue to access interRAI training for staff. PA LowReporting Complete03/10/2018

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 12 March 2018

Audit type:Surveillance Audit

Audit date: 15 March 2016

Audit type:Certification Audit

Audit date: 08 September 2014

Audit type:Surveillance Audit

Audit date: 08 March 2013

Audit type:Certification Audit

Audit date: 07 December 2011

Audit type:Surveillance Audit

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