Eversley Rest Home and Village

Profile & contact details

Premises details
Premises nameEversley Rest Home and Village
Address 400 Cornwall Road Mahora Hastings 4120
Total beds50
Service typesRest home care, Geriatric, Medical, Dementia care
Certification/licence details
Certification/licence nameOceania Care Company Limited - Eversley Rest Home and Village
Current auditorCentral Region's Technical Advisory Services Limited
End date of current certificate/licence01 May 2022
Certification period36 months
Provider details
Provider nameOceania Care Company Limited
Street address 2 Hargreaves Street Saint Marys Bay Auckland 1011
Post addressPO Box 9507 Newmarket Auckland 1149

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 22 August 2019

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
The organisation, through its infection control committee/infection control expert, determines the type of surveillance required and the frequency with which it is undertaken. This shall be appropriate to the size and complexity of the organisation.Not all infections (potential and untreated) are captured in the surveillance data. Ensure all infections are included in the infection control surveillance. PA LowReporting Complete25/06/2019
Where progress is different from expected, the service responds by initiating changes to the service delivery plan.Short-term care plans are not consistently completed for short-term problems. Ensure short-term care plans are completed for short-term problems. PA ModerateReporting Complete26/06/2019
Evaluations are documented, consumer-focused, indicate the degree of achievement or response to the support and/or intervention, and progress towards meeting the desired outcome.i) Long-term care plan evaluations do not consistently record the achievement of residents’ goals and the degree of achievement towards meeting those goals. ii) The wound care plans do not always record the required evaluation timeframes and when recorded these are not consistently adhered to. i) Ensure long-term care plans are evaluated to indicate the degree of achievement and progress towards meeting the residents’ desired goals. ii) Ensure wound care plans record the evaluation timeframes and these are adhered to. PA ModerateReporting Complete28/06/2019
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.i) The GP exceptions for three monthly medical reviews are not recorded in the residents’ clinical files. ii) Initial interRAI assessments and long-term care plans were not always completed within 21 days of admission. iii) Progress notes do not always document timely review by the RNs as required by policy. i) Ensure GP exceptions are recorded for three monthly medical reviews. ii) Ensure all initial interRAI assessment and long- term care plans are completed within required timeframes. iii) Ensure progress notes document timely review by the RN as required by policy. PA ModerateReporting Complete28/06/2019
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.Initial care plans are not consistently fully completed. Ensure initial care plans are consistently fully completed. PA ModerateReporting Complete28/06/2019
The organisation has a clearly defined and documented infection control programme that is reviewed at least annually.The facility’s infection control programme has not been reviewed annually. Ensure the facility’s infection control programme is reviewed annually. PA LowReporting Complete28/06/2019

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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