Elizabeth Knox Home and Hospital

Profile & contact details

Premises details
Premises nameElizabeth Knox Home and Hospital
Address 10 Ranfurly Road Epsom Auckland 1023
Total beds278
Service typesPhysical, Rest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameKnox Home Trust Board - Elizabeth Knox Home and Hospital
Current auditorThe DAA Group Limited
End date of current certificate/licence09 June 2021
Certification period36 months
Provider details
Provider nameKnox Home Trust
Street address 10 Ranfurly Road Epsom Auckland 1023
Post addressPO Box 74060 Market Rd Auckland 1543

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 02 October 2019

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Quality improvement data are collected, analysed, and evaluated and the results communicated to service providers and, where appropriate, consumers.There was a lack of analysis of quality improvement data. This included identification of themes, trends and evaluation in relation to complaints, incidents, restraint and infection surveillance. Raw data (numbers) only is being reported to the care quality and other forums. Quality data collected is analysed, evaluated and where appropriate trended over time and these results communicated to staff and where appropriate residents and families. PA LowReporting Complete24/03/2020
A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers.There is no one recording system to establish that all staff have completed the required training. Develop a system that will record all training completed by staff that will assure the organisation that mandatory requirement have been met. PA LowReporting Complete24/03/2020
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.Over half of the files reviewed had one or more stages of service provision documentation (planning, evaluation and review) overdue for review and/or update. • New resident interRAI assessments and long-term care plans are not all being completed within the timeframes as required by the ARRC agreement • There were examples of interRAI reassessments and care plan updates that have not been undertaken within the required six-month timeframe • Not all care plans accurately reflect the current statu… (this text has been trimmed due to space limits).Each stage of care planning, provision, assessment and review are completed within timeframes that meet policy and contractual requirements to ensure the needs of the residents are met in a safe manner. PA ModerateReporting Complete24/03/2020

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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