Eastcare Residential Home

Profile & contact details

Premises details
Premises nameEastcare Residential Home
Address 194 Nixon Street Hamilton East Hamilton 3216
Total beds49
Service typesDementia care, Rest home care
Certification/licence details
Certification/licence nameKaylex Care Limited - Eastcare Residential Home
Current auditorThe DAA Group Limited
End date of current certificate/licence26 April 2022
Certification period36 months
Provider details
Provider nameKaylex Care Limited
Street address 194 Nixon Street Hamilton East Hamilton 3216
Post address

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 14 February 2019

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Service providers follow a documented process for the safe and appropriate storage and disposal of waste, infectious or hazardous substances that complies with current legislation and territorial authority requirements.Confused residents have access to potentially toxic substances (cleaning products, soap bars and shampoo). These were removed on the day of the audit. Ensure that chemical products are always stored safely and not within reach of confused residents. PA ModerateReporting Complete24/04/2019
Consumers are provided with safe and accessible external areas that meet their needs.The garden in Tui wing contains plants that are noxious and potentially harmful to humans. These plants were removed on day one of the audit. The area has become neglected and run down and requires renovation to provide residents an interesting and safe place to explore. Ensure all external areas are safe and suitable for confused residents. PA ModerateReporting Complete12/08/2019
All aspects of food procurement, production, preparation, storage, transportation, delivery, and disposal comply with current legislation, and guidelines.The surface of the food servery cabinet in the rest-home dining room is deteriorated and poses an infection risk. Ensure that all surfaces in the food services area are intact and able to be cleaned. PA LowReporting Complete12/08/2019
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.Two of six residents’ long-term care plans are not completed within the required timeframes. Provide evidence that each stage of provision is provided within the required timeframes to safely meet the needs of the resident. PA ModerateReporting Complete12/08/2019
Evaluations are documented, consumer-focused, indicate the degree of achievement or response to the support and/or intervention, and progress towards meeting the desired outcome.Five residents’ files reviewed in the dementia unit have behaviour charts to show challenging behaviours, interventions and outcomes but this information has not been evaluated. Provide evidence that all behaviour monitoring charts are evaluated to identify possible trends and support care planning. PA LowReporting Complete19/08/2019
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.Not all residents’ long-term care plans reflected the current and individual needs of the residents. Not all residents in the dementia unit had a behaviour management care plan that identified triggers and related interventions of the resident presenting with a challenging behaviour. Provide evidence that the residents are receiving care that meets their needs. PA ModerateReporting Complete19/08/2019
Activities are planned and provided/facilitated to develop and maintain strengths (skills, resources, and interests) that are meaningful to the consumer.Five of eight residents’ files reviewed in the dementia unit did not have a 24-hour behaviour clock to support management of the residents’ challenging behaviours. Ensure that all residents in the dementia unit have a 24-hour challenging behaviour activity clock to meet contractual requirements. PA LowReporting Complete30/09/2019
Where progress is different from expected, the service responds by initiating changes to the service delivery plan.A resident who has been at this facility for three years was re-assessed on the 15 May 2020; however, the outcome is not clearly documented. The interRAI and the updated care plan reflect that the resident’s needs have significantly changed since the last assessment. The resident now requires two care staff with all cares and mobilisation. The needs of the resident are being effectively managed by the care staff; however, a referral for reassessment is needed for these higher level care needs to… (this text has been trimmed due to space limits).A referral for a reassessment by the needs assessment service co-ordinator is arranged as soon as possible for a resident now receiving a higher level of care due to increased needs. PA ModerateIn Progress

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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