Duart Rest Home

Profile & contact details

Premises details
Premises nameDuart Rest Home
Address 36 Duart Road Havelock North 4130
Websitewww.oceaniahealthcare.co.nz/find-a-place/aged-care/duart-care
Total beds66
Service typesRest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameOceania Care Company Limited - Duart Rest Home
Current auditorCentral Region's Technical Advisory Services Limited
End date of current certificate/licence30 March 2023
Certification period48 months
Provider details
Provider nameOceania Care Company Limited
Street address 2 Hargreaves Street Saint Marys Bay Auckland 1011
Post addressPO Box 9507 Newmarket Auckland 1149
Websitewww.oceaniahealthcare.co.nz/

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 08 January 2019

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Activities are planned and provided/facilitated to develop and maintain strengths (skills, resources, and interests) that are meaningful to the consumer.i) The attendance records for residents participating in activities are not current. ii) The activities programme does not reflect occasions where specific activities for younger residents occur. iii) Residents who are under the age of 65, do not have specific support plans addressing their individual wellness and social needs. i) The service to ensure that attendance records are current. ii) The activities programme to reflect occasions where specific activities for younger residents occur. iii) Residents who are under the age of 65, to have specific support plans addressing their individual wellness and social needs. PA LowReporting Complete10/05/2019
The service has an easily accessed, responsive, and fair complaints process, which is documented and complies with Right 10 of the Code.Verbal complaints are not consistently managed according to Right 10 of the Code. Ensure verbal complaints are managed according to Right 10 of the Code. PA LowReporting Complete10/05/2019

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 08 January 2019

Audit type:Certification Audit

Audit date: 27 March 2017

Audit type:Surveillance Audit

Audit date: 03 February 2015

Audit type:Certification Audit

Audit date: 12 July 2013

Audit type:Surveillance Audit

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