Profile & contact details
|Premises name||Craigweil House|
|Address||147 Parkhurst Road Parakai 0830|
|Service types||Geriatric, Dementia care, Rest home care|
|Certification/licence name||Henrikwest Management Limited - Craigweil House|
|Current auditor||The DAA Group Limited|
|End date of current certificate/licence||06 September 2024|
|Certification period||36 months|
|Provider name||Henrikwest Management Limited|
|Street address||663 Mount Albert Road Royal Oak Auckland 1023|
|Post address||663 Mt Albert Road Royal Oak Auckland 1023|
Progress on issues from the last audit
What’s on this page?
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
Details of corrective actions
Date of last audit: 16 June 2021
|Outcome required||Found at audit||Action required||Risk rating||Action status||Date action reported complete|
|There is a clearly documented and implemented process which determines service provider levels and skill mixes in order to provide safe service delivery.||There are not enough RNs employed to consistently provide an RN on site 24 hours a day seven days a week. The FM repeatedly reported being under pressure to complete their workload.||Recruit and successfully employ sufficient numbers of RNs and other staff to safely meet the needs of residents and fulfil contract requirements.||PA Moderate||In Progress|
|The service has an easily accessed, responsive, and fair complaints process, which is documented and complies with Right 10 of the Code.||The system for recording, acknowledging and following up formal or significant complaints and concerns was not being adhered to. Complaints documentation was incomplete. Residents and families did not feel their concerns were being taken seriously. There was insufficient evidence that complaints had been resolved to the satisfaction of the complainant.||Ensure that complaints are managed according to the Code, the organisation’s policy and best known practice. Monitor and review outcomes from actions taken to ensure that complainants are satisfied and that resolution has been achieved.||PA Moderate||Reporting Complete||26/01/2022|
|A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.||Six monthly controlled-drug (CD) stock takes were not being consistently completed as per policy and legislation requirements.||Ensure six-monthly CD stock takes are consistently completed to comply with legislation, protocols, and guidelines.||PA Moderate||Reporting Complete||11/05/2022|
The outcome required by the Health and Disability Services Standards.
Found at audit
The issue that was found when the rest home was audited.
The action necessary to fix the issue, as decided by the auditor.
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.
Date action reported complete
The date that the district health board was told the issue was fixed.
Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.
What’s on this page?
Audit reports for this rest home’s latest audits can be downloaded below.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.
Prior to 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.
Audit reportsAudit date: 16 June 2021
Audit type:Certification Audit
Audit type:Surveillance Audit
Audit type:Partial Provisional Audit
Audit type:Certification Audit
Audit type:Provisional Audit