Coastal View Limited

Profile & contact details

Premises details
Premises nameCoastal View Limited
AddressCare Facility 50 Clarence Drive Nelson 7010
Total beds64
Service typesMedical, Geriatric, Rest home care
Certification/licence details
Certification/licence nameCoastal View Limited - Coastal View Limited
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence17 February 2025
Certification period36 months
Provider details
Provider nameCoastal View Limited
Street addressDuncan Cotterill Plaza 50 Clarence Drive Nelson 7010
Post address

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 25 November 2021

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
There is a clearly documented and implemented process which determines service provider levels and skill mixes in order to provide safe service delivery.(i). There is a rostering and staff allocation policy that describes rostering. However, the policy does not include detail around staffing and acuity levels of residents, first aid cover, on-call cover, mix of senior and junior staff. (ii) There have been a number of shifts where they are short-staffed especially over the weekends. (i). Update the rostering and staff allocation policy to evidence an acuity methodology rationale that ensures safe services. (ii) Continue to employ sufficient staff including casual staff to ensure the roster is fully covered. PA LowReporting Complete21/04/2022
The needs, outcomes, and/or goals of consumers are identified via the assessment process and are documented to serve as the basis for service delivery planning.(i). InterRAI assessments were not linked to the care plans for three hospital level residents. (ii). Pressure risk assessments identified a low risk of pressure injury for two hospital level residents with stage 3 pressure injuries. (iii). Wound charts did not document assessments of the wound, including measurements, wound bed, and surrounding skin. (i). Ensure interRAI and risk assessment outcomes are linked to the long-term care plan interventions. (ii). Ensure risk assessment are completed or risks are reassessed to reflect changes in resident condition. (iii). Ensure wound assessments are completed to determine wound management. PA LowReporting Complete21/04/2022
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.(i). Interventions were not documented for a hospital level resident at the end of life, this was addressed on the day of the audit. (ii). There were no documented interventions or signs and symptoms of cyanosis for HCAs to be aware of for two hospital residents using oxygen therapy, including ongoing maintenance of oxygen concentrators. (iii). There were no documented interventions for a hospital level resident with a current urinary tract infection. (iv). There were no side effects of an antic… (this text has been trimmed due to space limits).(i)-(x). Ensure all interventions are documented to support all assessed needs PA ModerateReporting Complete21/04/2022
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.(i). A behaviour monitoring chart was not implemented for a hospital level resident with challenging behaviours as per care plan intervention. (ii). A turning chart was not evidenced as completed for a hospital level resident as per care plan intervention (i)-(ii). Ensure monitoring charts are implemented and maintained as instructed in the long-term care plans PA LowReporting Complete21/04/2022

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 25 November 2021

Audit type:Certification Audit

Audit date: 04 February 2021

Audit type:Partial Provisional Audit

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