Brightwater Home

Profile & contact details

Premises details
Premises nameBrightwater Home
Address 69 Brightwater Terrace Terrace End Palmerston North 4410
Total beds57
Service typesDementia care, Rest home care, Geriatric, Medical
Certification/licence details
Certification/licence namePresbyterian Support Central - Brightwater Home
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence16 August 2025
Certification period36 months
Provider details
Provider namePresbyterian Support Central
Street address 3-5 George Street Thorndon Wellington 6011
Post addressPO Box 12706 Thorndon Wellington 6144
Websitewww.psc.org.nz/

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 02 June 2022

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Service providers shall ensure there is a system to identify, plan, facilitate, and record ongoing learning and development for health care and support workers so that they can provide high-quality safe services.1) The education programme for the past two years has not been fully implemented due to Covid-19 interruption on staffing. 2) Fourteen staff members work in the dementia unit. Five of those have completed required dementia standards. Three of those have been employed by the service over 12 months did not have their qualifications. The remaining staff were employed by the service less than eight months. 1) Provide evidence that education and training is being conducted for all staff as per education and training plan. 2) Ensure that staff who work in the dementia unit have completed required dementia standards. PA LowIn Progress
The frequency and extent of monitoring of people during restraint shall be determined by a registered health professional and implemented according to this determination.Restraint monitoring was required at least two hourly when restraint is in use. A review of a three-week period from May to June 2022 showed that on a number of occasions including three full days, restraint monitoring was initiated at the beginning of the shift, and monitoring was not recorded including if a restraint (safety belt) was released at some part of the day. Ensure that restraint monitoring is recorded as planned. PA LowIn Progress
Planned review of a person’s care or support plan shall: (a) Be undertaken at defined intervals in collaboration with the person and whānau, together with wider service providers; (b) Include the use of a range of outcome measurements; (c) Record the degree of achievement against the person’s agreed goals and aspiration as well as whānau goals and aspirations; (d) Identify changes to the person’s care or support plan, which are agreed collaboratively through the ongoing re-assessment and review … (this text has been trimmed due to space limits).1). The goals do not always evidence if goals have been met. 2). Not all sections of the care plan have been evaluated at least six-monthly. 1). Ensure all evaluations document progress towards meeting the goals. 2). Ensure all sections of the care plan are evaluated at least six-monthly. PA LowIn Progress

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 02 June 2022

Audit type:Certification Audit

Audit date: 24 March 2021

Audit type:Surveillance Audit

Audit date: 04 July 2019

Audit type:Certification Audit

Audit date: 01 December 2017

Audit type:Surveillance Audit

Audit date: 23 May 2016

Audit type:Certification Audit

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