Awanui Rest Home

Profile & contact details

Premises details
Premises nameAwanui Rest Home
Address 454 Panama Road Mount Wellington Auckland 1062
Total beds24
Service typesDementia care
Certification/licence details
Certification/licence nameMA HealthCare Group Limited - Awanui Rest Home
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence29 June 2025
Certification period36 months
Provider details
Provider nameMA HealthCare Group Limited
Street address446A Panama Road Mount Wellington Auckland 1062
Post addressPO Box 68744 Wellesley Street Auckland 1141

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 10 May 2022

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Health care and support workers shall receive an orientation and induction programme that covers the essential components of the service provided.Three of four HCA staff orientation programmes were not fully completed. Missing was evidence that they had completed a buddying programme, specific to their job role and responsibilities. An orientation programme checklist has been developed and advised will be implemented with any new employees. As such, the risk has been identified as low. Ensure HCA staff complete their full orientation programme. PA LowReporting Complete26/07/2022
My service provider shall make communication and information easy for all people to access; understand; and use, enact, or follow.Eight of twenty incident/accident forms reviewed failed to indicate family were informed. This has been identified as low risk because families confirmed they are kept well informed Ensure that there is documented evidence on all accident incident forms to indicate families are kept informed. PA LowReporting Complete26/07/2022
Service providers shall evaluate progress against quality outcomes.The family satisfaction survey was last completed in 2020. Ensure a formal process is regularly undertaken to monitor satisfaction with the services. PA LowReporting Complete26/10/2022
Service providers shall ensure there is a system to identify, plan, facilitate, and record ongoing learning and development for health care and support workers so that they can provide high-quality safe services.i) The education and training plan is not fully implemented. Training scheduled (but missed) in 2022 includes informed consent and advance directives, open disclosure, abuse/neglect, falls prevention and management, and cultural awareness. External speakers that have been scheduled have not been allowed on site due to the pandemic further limiting the number of in-services provided. ii) Six of fourteen HCAs who have been employed for over 18 months have not completed their NZQA dementia quali… (this text has been trimmed due to space limits).i) Ensure the education and training schedule is completed as planned. ii) Ensure HCAs complete their NZQA dementia qualification within 18 months of employment. PA ModerateReporting Complete06/06/2023

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 10 May 2022

Audit type:Certification Audit

Audit date: 25 February 2021

Audit type:Surveillance Audit

Audit date: 03 May 2019

Audit type:Certification Audit

Audit date: 11 May 2018

Audit type:Provisional Audit

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