Avondale Lifecare

Profile & contact details

Premises details
Premises nameAvondale Lifecare
Address 92 Rosebank Road Avondale Auckland 1026
Total beds67
Service typesMedical, Dementia care, Rest home care, Geriatric
Certification/licence details
Certification/licence nameHeritage Lifecare (BPA) Limited - Avondale Lifecare
Current auditorThe DAA Group Limited
End date of current certificate/licence31 January 2023
Certification period36 months
Provider details
Provider nameHeritage Lifecare (BPA) Limited
Street address111 Johnsonville Road Johnsonville Wellington 6037
Post addressPO Box 13223 Johnsonville Wellington 6440

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 12 November 2019

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Adequate access is provided where appropriate to lounge, playroom, visitor, and dining facilities to meet the needs of consumers.The dining room in the rest home/hospital does not provide sufficient space to meet the dining and recreational needs of all residents. The lounge is currently used to accommodate residents at mealtimes. Consideration and additional planning is required if there is to be an increase in the number of hospital level care residents. Access to adequate dining and recreational facilities in the rest home area is to be provided for all residents as required. PA LowReporting Complete03/03/2020
There is a clearly documented and implemented process which determines service provider levels and skill mixes in order to provide safe service delivery.The recruitment process for registered nurses and caregivers is underway. However, the allocation of staff on the roster does not reflect adequate cover for the rest home and hospital service on afternoon and night duty if the registered nurse is called away from the hospital to the rest home. Recruitment of additional care givers and registered nurses will need to occur prior to changing the current rest home level care beds to dual purpose beds. A higher level of staffing will be required for … (this text has been trimmed due to space limits).Adequate staffing is provided to meet the needs of the residents and to cover the proposed change to dual service beds. PA ModerateReporting Complete03/03/2020

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 12 November 2019

Audit type:Certification Audit; Partial Provisional Audit

Audit date: 01 November 2018

Audit type:Provisional Audit

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