Aroha Care Centre for the Elderly

Profile & contact details

Premises details
Premises nameAroha Care Centre for the Elderly
Address 6 Cooper Street Taita Lower Hutt 5011
Total beds75
Service typesRest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameAroha Care Centre for the Elderly
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence10 September 2025
Certification period36 months
Provider details
Provider nameAroha Care Centre for the Elderly
Street address 6 Cooper Street Taita Lower Hutt 5011
Post address

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 07 July 2022

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Service providers shall ensure health care and support workers are able to provide a level of first aid and emergency treatment appropriate for the degree of risk associated with the provision of the service.The Hutt City Council website notes: ‘Civil Defence recommends storing at least 20 litres of water per person per day, to last at least seven days for drinking, cooking and basic hygiene. The service currently does not carry this much stored water. Ensure there is sufficient stored water to meet the Civil defence recommendations. PA LowIn Progress
Service providers shall engage with people receiving services to assess and develop their individual care or support plan in a timely manner. Whānau shall be involved when the person receiving services requests this.Four (three rest home one hospital) of the six resident files that required interRAI assessments did not have a completed initial interRAI. Ensure all initial interRAI assessments are completed within 21 days of admission. PA LowReporting Complete16/10/2023
Service providers shall evaluate progress against quality outcomes.Internal audit records are not consistently signed or dated, and documentation does not reflect all corrective actions are identified and implemented. All internal audit records to be signed and dated and all corrective actions identified, to be implemented. PA LowReporting Complete30/10/2023
Service providers shall develop and implement a quality management framework using a risk-based approach to improve service delivery and care.(i). There is no evidence of the outcome of the resident satisfaction survey results being shared with residents, and family/whānau. (ii). There is no evidence of resident, and family/whānau meetings being completed consistently since last audit. (i). Ensure that the outcome of resident satisfaction survey results are shared with residents, and family/whānau. (ii). Ensure that resident, and family/whānau meetings are completed as per policy. PA LowIn Progress
Service providers shall engage with people receiving services to assess and develop their individual care or support plan in a timely manner. Whānau shall be involved when the person receiving services requests this.i). One of two (rest home) residents admitted since the previous audit did not have an initial interRAI completed within three weeks. ii). Two (one rest home and one hospital) of six repeat interRAI assessments were not completed within required timeframes. iii). Assessments, interRAI assessments, care planning and evaluations are not synchronised. i)-ii). Ensure interRAI assessments are completed within required timeframes. iii). Ensure assessments occur prior to care planning and care plan evaluations. PA ModerateIn Progress
Health care and support workers shall receive appropriate information, training, and equipment to respond to identified emergency and security situations. This shall include fire safety and emergency procedures.Not all shifts evidenced a first aid trained staff member on duty. Ensure there is a minimum of one staff member trained in first aid/ CPR 24 hours a day, seven days a week. PA LowIn Progress
In implementing care or support plans, service providers shall demonstrate: (a) Active involvement with the person receiving services and whānau; (b) That the provision of service is consistent with, and contributes to, meeting the person’s assessed needs, goals, and aspirations. Whānau require assessment for support needs as well. This supports whānau ora and pae ora, and builds resilience, self-management, and self-advocacy among the collective; (c) That the person receives services that remov… (this text has been trimmed due to space limits).The times of restraint monitoring are not documented. Ensure restraint monitoring is evidenced as occurring as scheduled. PA LowIn Progress
Service providers shall ensure there is a system to identify, plan, facilitate, and record ongoing learning and development for health care and support workers so that they can provide high-quality safe services.The annual education programme has not been completed to meet the required mandatory training as per policy. Provide evidence that education and training is being conducted for all staff to meet the mandatory training requirements. PA LowIn Progress
Planned review of a person’s care or support plan shall: (a) Be undertaken at defined intervals in collaboration with the person and whānau, together with wider service providers; (b) Include the use of a range of outcome measurements; (c) Record the degree of achievement against the person’s agreed goals and aspiration as well as whānau goals and aspirations; (d) Identify changes to the person’s care or support plan, which are agreed collaboratively through the ongoing re-assessment and review … (this text has been trimmed due to space limits).Progress towards documented goals is not evidenced in long-term care plans for two rest home and two hospital residents. Ensure care plan evaluations document progress towards goals PA LowIn Progress
Surveillance methods, tools, documentation, analysis, and assignment of responsibilities shall be described and documented using standardised surveillance definitions. Surveillance includes ethnicity data.Infection surveillance does not include ethnicity data. Ensure infection surveillance includes ethnicity data. PA LowIn Progress

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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