Aldwins House Residential Care Centre

Profile & contact details

Premises details
Premises nameAldwins House Residential Care Centre
Address 62 Aldwins Road Phillipstown Christchurch 8062
Total beds144
Service typesRest home care, Geriatric, Physical, Medical
Certification/licence details
Certification/licence nameAldwins House Limited - Aldwins House Residential Care Centre
Current auditorThe DAA Group Limited
End date of current certificate/licence27 November 2024
Certification period36 months
Provider details
Provider nameAldwins House Limited
Street addressAldwins House 62 Aldwins Road Phillipstown Christchurch 8062
Post address62 Aldwins Road Phillipstown Christchurch 8062

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 23 January 2024

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Service providers shall ensure there are sufficient health care and support workers on duty at all times to provide culturally and clinically safe services.The appointments of a clinical team leader to lead the YPD unit, and an occupational or diversional therapist to work specifically with YPD residents, are yet to be made. Additional staff will be required for the roster, particularly as YPD numbers increase, so that support can be provided in line with agreed staffing ratios. Provide confirmation that suitably qualified and experienced people have been appointed to the clinical team leader, and the occupational or diversional therapist roles within the YPD unit. Provide a copy of the staff roster for the YPD unit, showing the number of staff who will be employed to work in the unit, any gaps in the roster that require additional recruitment, and how the roster will be changed as the unit transitions to full occupancy. PA LowIn Progress
Where required by legislation, there shall be a Fire and Emergency New Zealand- approved evacuation plan.There is currently an approved fire evacuation plan in place for Aldwins House, based on full occupancy. There is confusion and conflicting advice around how residents will be evacuated from the first floor in an emergency, and if the two lifts are able to be used. It is also not clear that with additional YPD residents living upstairs, if any changes need to be made to the existing approved evacuation plan. Seek clarification from Fire and Emergency New Zealand (FENZ) that the lifts can be used to evacuate residents during an emergency, and if not, then consider what methods of evacuation will be used to help staff evacuate residents. Seek clarification from Fire and Emergency New Zealand (FENZ) that the existing approved fire evacuation plan meets the requirements of having up to 40 YPD residents residing upstairs. PA ModerateIn Progress
There shall be adequate personal space that is safe and age appropriate, and has accessible areas to meet relaxation, activity, lounge, and dining needs.Plans are in place to modify existing activity and kitchen areas to create a whānau room, a physiotherapy area, an activity area and a more accessible kitchen for YPD residents’ use. This will determine where YPD residents are to eat their meals and ensure a sufficient-sized dining room is available. Provide evidence that the building reconfiguration works have been completed prior to increasing the number of current YPD clients. PA LowIn Progress
Health care and support workers shall receive an orientation and induction programme that covers the essential components of the service provided.Staff who will work in the YPD unit at Aldwins House have yet to be orientated to the new YPD unit and are yet to complete the specialist YPD training topics required by Te Waipounamu service development managers. Staff employed for the service will need to be orientated to the new unit and the services that will be provided. Competencies for new staff will need to be assessed. Provide evidence that staff who have already been employed to work in the new YPD unit at Aldwins House, and any new staff employed to work in the unit, have been orientated to the unit and to the services that will be provided. Once finalised, provide a copy of the training plan for the staff who will work in the YPD unit. Provide evidence that YPD staff have completed training and associated competencies in line with the YPD training plan, the Ngā Paerewa Health and Disability Standard and Te … (this text has been trimmed due to space limits).PA LowIn Progress
An appropriate call system shall be available to summon assistance when required.Changes are currently being made to the existing call bell system, to allow for the introduction of unit teams across the facility. Ensure changes to the call bell system are fully implemented, the updated system has been fully tested and staff have received training prior to further YPD admissions. PA LowIn Progress

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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