Abbey Heights

Profile & contact details

Premises details
Premises nameAbbey Heights
Address 3 Dovey Place Massey Auckland 0614
Total beds24
Service typesRest home care
Certification/licence details
Certification/licence nameDragon Boat Health Care Limited - Abbey Heights
Current auditorThe DAA Group Limited
End date of current certificate/licence20 February 2020
Certification period12 months
Provider details
Provider nameDragon Boat Health Care Limited
Street address3 Dovey Place Massey Auckland 0614
Post address3 Dovey Place Massey Auckland 0614

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 30 October 2018

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
All aspects of food procurement, production, preparation, storage, transportation, delivery, and disposal comply with current legislation, and guidelines.The service operates without an approved food safety plan and registration has not registered with Ministry of Primary Industries. The are no food temperature recordings. Food repackaged and frozen is dated but not labelled to show the content of the package. There is no documented evidence that the kitchen cleaning schedule is being undertaken daily. A Food Control Plan is registered with the required authority to meet current legislative requirements. Provide evidence that all food is clearly labelled and dated and that food temperatures are monitored and recorded. Provide evidence that the cleaning schedule is signed off as being undertaken daily. PA ModerateReporting Complete17/12/2018
All buildings, plant, and equipment comply with legislation.The upstairs laundry wall under the window has decayed and the wallboard has disintegrated, the cupboard doors and skirting boards are chipped and the wall under the chemical cupboard has exposed wallboard where the paint has come off. Two of the upstairs bathrooms (room 8 and room 6) have chipped paint down to the naked wood and areas of skirting boards which have rotted. The inside lower edge of both bathroom doors are very badly damaged with the wood exposed and decaying. It is not possible t… (this text has been trimmed due to space limits).Provide evidence that maintenance has occurred to ensure all infection control cleaning standards can be met. PA LowReporting Complete17/12/2018
Medicine management information is recorded to a level of detail, and communicated to consumers at a frequency and detail to comply with legislation and guidelines.While some improvements have been made, pro re nata (PRN) medication do not all have a documented indicated for use. Not all short course medication has been signed off by the GP as complete. Charted warfarin does not have any parameter indications for safe use. Provide evidence that all medication legislative and safe guidelines are maintained. PA ModerateReporting Complete12/02/2019

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 30 October 2018

Audit type:Provisional Audit

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