Premise details
- Address
- 30 Oakridge Drive Kerikeri 0230
- Total beds
- 65
- Service types
- Geriatric, Medical, Dementia care, Rest home care
Certification/licence details
- Certification/licence name
- Metlifecare Retirement Villages Limited - Oakridge Care Home
- Current auditor
- BSI Group New Zealand Ltd
- End date of current certificate/licence
- Certification period
- 12 months
Provider details
- Provider name
- Metlifecare Retirement Villages Limited
- Street address
- Level 4 20 Kent Street Newmarket Auckland 1023
- Postal address
- PO Box 37463 Parnell Auckland 1151
- Website
- http://www.metlifecare.co.nz/
Progress on issues from the last audit
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
| Outcome required | Found at audit | Action required | Risk rating | Action status | Date action reported complete |
|---|---|---|---|---|---|
| Meaningful activities shall be planned and facilitated to develop and enhance people’s strengths, skills, resources, and interests, and shall be responsive to their identity. | The planned process for activities is appropriate for the proposed levels of care to be delivered at Oakridge, but the programme is not yet resourced, and it has not been based on the actual preferences of residents. | Provide evidence that recruitment for the activities programme has been completed prior to residents occupying the facility and the programme is reflective of the needs and preferences of residents occupying the care suites, including those in the secure dementia area. | PA Low | In Progress | |
| Health care and support workers shall receive an orientation and induction programme that covers the essential components of the service provided. | Staff have not yet been recruited to work in the proposed care suites. They will need to be recruited and orientated to the service and new work areas in sufficient numbers to support residents in line with the transition plan. | Provide evidence that staff have been recruited and orientated to the service and new work areas in sufficient numbers to support residents in line with the transition plan. | PA Low | Reporting Complete | |
| The following aspects of the system shall be performed and communicated to people by registered health professionals operating within their role and scope of practice: prescribing, dispensing, reconciliation, and review. | There are insufficient staff with the appropriate scope of practice available to adequately manage medication prescribing, dispensing, reconciliation, and review. A GP and/or NP service has not yet been contracted for the facility. | Ensure there are sufficient staff with the appropriate scope of practice available to adequately manage medication prescribing, dispensing, reconciliation and review for residents entering into the service. Ensure a GP and/or NP service has been contracted for the facility. | PA Low | Reporting Complete | |
| Service providers ensure competent health care and support workers manage medication including: receiving, storage, administration, monitoring, safe disposal, or returning to pharmacy. | Staff employed by the service do not, as yet, have documented medication competency to support the safe receipt, storage, administration, monitoring, safe disposal, and returning to pharmacy functions dependent on their roles. | Provide evidence that staff who are managing medication are competent to support the safe receipt, storage, administration, monitoring, safe disposal, and returning to pharmacy functions dependent on their roles. | PA Low | Reporting Complete | |
| An approved food control plan shall be available as required. | The service does not yet have an approved food control plan for the service. | Ensure the service has an approved food control plan prior to the admission of residents to the facility. | PA Low | Reporting Complete | |
| The physical environment, internal and external, shall be safe and accessible, minimise risk of harm, and promote safe mobility and independence. | There are two safety concerns related to the garden of the memory care centre; a fall hazard related to a ‘drop off’ at one edge of the garden, and lighting installations along the fence line which could be used by agile residents trying to exit the secure garden. | Ensure the two safety concerns related to the garden of the memory care centre have been addressed; a fall hazard related to a ‘drop off’ at one edge of the garden and lighting installations along the fence line which could be used by agile residents trying to exit the secure garden. | PA Low | Reporting Complete | |
| Service providers shall ensure health care and support workers are able to provide a level of first aid and emergency treatment appropriate for the degree of risk associated with the provision of the service. | There are no staff with current first aid certification available to cover the proposed roster for the service 24/7. | Provide evidence that there are sufficient staff who are first aid certified to cover the proposed roster prior to residents being admitted to the service. | PA Low | Reporting Complete | |
| Service providers shall ensure there are sufficient health care and support workers on duty at all times to provide culturally and clinically safe services. | Staffing levels are not yet in place to provide culturally and clinically safe services, including in the memory care suites area. | Ensure there are sufficient staff in place to provide culturally and clinically safe services, including for the care of residents in the memory care suites services. | PA Low | Reporting Complete |
Guide to table
- Outcome required
The outcome required by the Health and Disability Services Standards.
- Found at audit
The issue that was found when the rest home was audited.
- Action required
The action necessary to fix the issue, as decided by the auditor.
- Risk level
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
- Action status
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.
- Date action reported complete
The date that the district health board was told the issue was fixed.
Audit reports
About audit reports
Audit reports for this rest home’s latest audits can be downloaded below.
Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits. The guide gives an overview of the auditing process and explains what the audit reports mean.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.
Before 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) appear on the rest home’s page. As the rest home completes the required actions, the status on the website updates.
Audit date:
Audit type: Partial Provisional Audit
