Putting People First: A Review of Disability Support Services Performance and Quality Management Processes for Purchased Provider Services
Published online:
11 December 2013
Summary
This independent review looks at the effectiveness of the current disability support services performance and quality management processes for residential disability providers.
The external review panel was asked to evaluate:
- the clarity of the Ministry of Health’s communications to providers on service delivery expectations
- the effectiveness of the Ministry’s processes to identify and manage safety issues
- the efficiency of the Ministry’s processes in responding to the performance of contracted providers
- the effectiveness of the reporting mechanisms and monitoring processes
The review contains 36 recommendations aimed at improving the systems, processes and tools to ensure the safety and wellbeing of people with disabilities.