Review of Disability Support Services

Putting People First: A Review of Disability Support Services Performance and Quality Management Processes for Purchased Provider Services

Published online: 
11 December 2013
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Summary

This independent review looks at the effectiveness of the current disability support services performance and quality management processes for residential disability providers.

The external review panel was asked to evaluate:

  • the clarity of the Ministry of Health’s communications to providers on service delivery expectations
  • the effectiveness of the Ministry’s processes to identify and manage safety issues
  • the efficiency of the Ministry’s processes in responding to the performance of contracted providers
  • the effectiveness of the reporting mechanisms and monitoring processes

The review contains 36 recommendations aimed at improving the systems, processes and tools to ensure the safety and wellbeing of people with disabilities.

Publishing information

  • Date of publication:
    11 December 2013
  • ISBN:
    978-0-478-41575-9 (online)
  • HP number:
    5777
  • Citation:
    Van Eden K. 2013. Putting People First: A Review of Disability Support Services Performance and Quality Management Processes for Purchased Provider Services. Wellington: Ministry of Health.
  • Ordering information:
    Only soft copy available to download
  • Copyright status:
    Third-party content. Please check the document or email the Web Manager to find out how to obtain permission to re-use content.
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