National Enrolment Service roll out and support

Updates on the National Enrolment Service transition and implementation.

This page is designed to provide updates and support documents for primary health organisation and general practice staff on the roll-out of the National Enrolment Service and transition to business-as-usual.

Update Twenty One: December 2017

In this update:

  • Enrolment Data Remediation
  • Workflow issues leading to incomplete enrolment in NES
  • Synchronising NES information with F3 screen in Medtech
  • Changes at the practice level

Support Documents

General Information about NES for NES Users

NES Gap Catch-Up Utility

These documents contain important information for MedTech users on the Gap catch-up utility.

The practice register exported by the practice to the PHO is loaded into NES each quarter until the practice goes live on NES.  Once a practice has gone live, the Gap Catch-Up Utility must be run to ensure all enrolment activity that has occurred in the PMS since the export date until the Go-Live date is updated in NES.

The Gap Catch-Up Utility should only be run once. After it is run, all NES updates should be made from the PMS. If for any reason NES is disabled for a period of time, and enrolment changes occur within the practice during the disablement, the Gap Catch-Up Utility can be run again to capture those changes. These documents also cover the process in those circumstances.

Updating Patient Ethnicity Information

These documents provide information on what you should do when the ethnicity in your Practice Management System is different from the ethnicity shown on the NHI for an existing patient or when the ethnicity on the enrolment form is not the same as the ethnicity shown on the NHI for a new patient.

Enrolling Patients and How to Resolve Enrolment Issues using NES

This is a guide to re-enrolling patients who have not visited in nearly 3 years and their enrolment is due to expire.

A person has a mailing address that is different to their residential address. This guide provides information on how to add this information for Medtech32 users.

NES contains details on whether or not a patient holds a Community Services Card. The Ministry of Social Development provides the Ministry of Health with regular updates that are processed into NES each day. Therefore, you are able to find this information in your PMS. This document contains information on how to find this information for Medtech32 users.

NES contains information about a patient’s citizenship status, which can be found in a patient’s NHI details. Note that not all records could be matched to the NHI so there may still be patients with citizenship details that show as “unknown” on their NHI.

This document provides information for MedTech users on how to populate the enrolment funding tab (F3 screen) with enrolment ID, start date and expiry date. This only applies to patients that were loaded into the NES national database prior to your practice going live on NES.

This guide provides information on how to use NES to triage and resolve enrolment issues within the practice.

When you need to pre-enrol a baby or when a parent enrols their baby you will need to find the baby on the NHI. This guide provides information on how to avoid duplicating NHI numbers for babies.

When calling the Contact Centre, practices should provide the information in the checklist to assist in verifying the patient's identity.

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