National Telehealth Service

The National Telehealth Service provides an integrated platform for people to access virtual health information, advice and support from trained health professionals.

The service launched in November 2015 to bring together a number of Ministry-funded health advice phone lines and provide a clinical and technology platform for service integration and innovation in virtual digital health services.

Latest update

Next phase of the multi-year evaluation of the National Telehealth Service

A process and outcomes evaluation focusing primarily on Healthline and the services providing injury-related support and advice is due to report in late 2018.

The multi-year evaluation of the National Telehealth Service commenced with a Post-Implementation Review, which reported in December 2017. Evaluation of the mental health and addictions services will follow in 2019.

The post-implementation review assessed transition from the previous providers to the integrated National Telehealth Service, and implementation of the Service for the first 12 months of operation (up to October 2016).

The first phase report, the Post-Implementation Review Report and the accompanying Technical Appendices for the Post-Implementation Review, are available for download below.

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