National Telehealth Service

The Ministry of Health partners with Homecare Medical to deliver the integrated National Telehealth Service.

Latest update

First report of the multi-year evaluation

From 2017 to 2019 an evaluation is being undertaken of the National Telehealth Service. December 2017 saw completion of the report on the first phase: a post-implementation review. This phase assessed the transition from the previous providers to the National Telehealth Service, and implementation for the first 12 months of operation up to October 2016.

Two further process evaluations will follow in 2018 and 2019. The process evaluations will assess ongoing operation, changes in service use, equity of access and innovation from November 2016 onwards.

In addition to the process evaluations, a process and outcomes evaluation will focus on Healthline and National Telehealth services providing injury-related support and advice, reporting by mid-2018. Mental health and addiction services will be the area of focus in 2019. 

Accompanying the Post-Implementation Review Report is the Technical Appendices for the Post-Implementation Review.

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