Assisted Dying Service complaints processes

How to make a complaint about the Assisted Dying Service.

There are processes in place should there be a complaint about the Assisted Dying Service.

The Registrar (assisted dying) oversees complaints and has responsibility under the Act to refer complaints to the other appropriate authorities should that be required. This may include Medical and Nursing Councils, the Health and Disability Commissioner, or the New Zealand Police.

In the first instance there are steps a person or their whānau can take to try and resolve a concern or a complaint.

  1. Concerns about the service provision should be raised directly with the person’s medical practitioner who is providing the assisted dying services.
  2. Contact the secretariat at the Assisted Dying Service by emailing [email protected] or phoning 0800 223 852. When emailing, please provide an outline of the concern and a phone contact so that we can contact you. The secretariat can provide the complaints form for completion or work with a person to complete the form.
  3. The Registrar (assisted dying) will consider complaints and where needed refer complaints to other appropriate authorities.

The Health and Disability Commissioner

People choosing to receive assisted dying services are protected by the Code of Health and Disability Services Consumers’ Rights and can complain to the Health and Disability Commissioner (HDC) if they feel they have not received quality care or that their rights have been breached. 

Please note, the law (the End of Life Choice Act 2019) changes some rights in the Code in key areas. These include how information about assisted dying should be provided and people’s ability to make decisions about their care. 

For more information, visit the HDC website.

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