Patient portals

Patient portals are secure online sites, provided by GPs, where patients can access their health information and interact with their general practice. As of December 2018, more than 790,524 Kiwis were using patient portals and they were offered in 610 general practices.

The latest update on patient portal uptake is now available: Patient portal uptake report, December 2018 (PDF, 990 KB)


Patient portals give people convenient and secure electronic access to their  health information, increasing their ability to manage their own health care

Portals can allow patients to:

  • request repeat prescriptions
  • book appointments
  • see their lab results
  • see their GP's clinical notes
  • see their current diagnosis
  • see a list of their medical conditions
  • see a list of the medications they are on
  • see their immunisation and vaccination history
  • receive reminders and recalls from the practice team
  • send and receive secure messages to and from their GP or a practice nurse.

Please ask your GP if they offer a Patient Portal service.


  • The Ministry is working with primary health organisations (PHOs) and general practices to ensure they are able to provide patients with a portal.
  • Eight eHealth Ambassadors support GPs through the process of implementing a patient portal.

Growth in use of patient portals

Patient Portal uptake - December 2018

Graph showing Patient Portal uptake
Click image to enlarge.



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