Telehealth and online tools

Information to help manage patients and reporting.

Last updated: 14 April 2020

Telehealth has been used in Europe to minimise contact with patients. This can reduce the risk of transmission of COVID-19. It helps medical services to continue and protects medical staff and our communities.


Telehealth has advice for general practitioners on how to hold remote consultations, and what to expect. This includes advice on security, technology and providers available in New Zealand. It also has consumer information and case studies. It is regularly updated as COVID-19 is better understood.

New rules for electronic prescriptions to support virtual care in the community

The Ministry of Health has new rules so you can easily provide electronic prescriptions for virtual care. This is important as COVID-19 can make paper prescriptions between prescriber, patient and pharmacy challenging and unsafe.

Data and information sharing

This guide is for anyone who needs to access or share personally identifiable and health information. It has simple steps and guidance the Ministry of Health considers reasonable due diligence when making decisions on sharing information during the COVID-19 response. It does not overrule any legislation or policies your organisation may have.

Health Navigator

Health Navigator has advice and downloadable guides to know when to use telehealth and how to set it up. It has advice for patients to know what to expect and how to prepare for a telehealth consultation. It also has broader health resources that could be useful to guide patients during self-isolation. There are regular news updates on dealing with COVID-19.

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