Help with the NZ COVID Tracer app

Last updated: 16 December 2021

Known issues

Some iOS 15 users have reported issues with the NZ COVID Tracer dashboard not appearing. If you encounter this issue, update to version 6.0.1 from the App Store. 

On this page:

Latest version

The latest version of NZ COVID Tracer (version 6.1.0) was released on 16 December 2021. This release includes a number of new features which make the app faster, easier to use and more useful.

System requirements

In the current release of NZ COVID Tracer, Android devices need to have Android 6.0 or later, while Apple devices need iOS 10 or later. 

If you have an older operating system, you may be able to update it to a more recent version. For information on how to update your phone’s operating system, please refer to the guidance for Android users or Apple users as applicable.

Updating the app

If your phone is set to automatic updates, NZ COVID Tracer will update automatically within a few days of an update being released.

You can also manually update NZ COVID Tracer:

  • For iPhone users, open the App Store and tap ‘Today’ at the bottom of the screen. Then tap your profile icon to bring up your Account. Scroll down until you see NZ COVID Tracer and then tap ‘Update’.
  • For Android users, open the Play Store and tap on the three horizontal lines at the top-left of the screen to open the sidebar. Open ‘My apps & games’ and select the ‘Updates’ tab. Then scroll down until you see NZ COVID Tracer and tap ‘Update’.

Transferring a digital diary to another device

If you get a new smartphone you can transfer your diary or save a backup. Make sure you have the latest version (6.1.0) of the NZ COVID Tracer app installed on both your new and old phone. You will need an internet or data connection on both phones. To export your diary open the NZ COVID Tracer app on your current phone and:

  1. Go to My data.
  2. Open My diary.
  3. Select Options (in the top right corner of the screen).
  4. Select Export this diary (this will create a file with today’s date an dend with *.diary).
  5. Save the *.diary file to a secure storage location (for example, iCloud, OneDrive, Files, Dropbox or Google Drive).
  6. Open the NZ COVID Tracer app on your new phone (check you can access your storage location).
  7. From the Diary menu select Import another diary.
  8. Go to the storage location of your diary file and select the *.diary file to be imported.
  9. When the import has finished you will see a green success screen.

My Vaccine Pass

If you have a My Vaccine Pass, once you have added a diary entry or scanned in you’ll see a link to go through to it. You do not need to tap Okay to record your diary entry. Just tap “View My Vaccine Pass”.

Data usage

The app uses a small amount of data when you register your contact information, when your phone checks for contact alerts, when you enable Bluetooth tracing, and when anonymised analytic information is sent to the Ministry for reporting purposes.

However, your phone doesn’t need to be connected to data to scan QR codes, use Bluetooth tracing, or when you add manual entries to your digital diary.

If you are concerned about data usage, you may want to wait until you are connected to Wi-Fi before you download or update the app. Once you’ve downloaded the app, the ongoing data usage is minimal.

Problem scanning

If you have any problems scanning QR codes, please email [email protected]

Please include the following information:

  • your phone’s make and model
  • the operating system you’re running
  • a description of the issue you are experiencing.

If you can’t use the app

It’s important to keep track of where you’ve been and who you’ve been with in any way that works for you. This makes contact tracing faster in the event that you contract COVID-19.

More information on testing positive and the case interview about where you’ve been

If you can’t use the app, you could try other ways to keep track of where you’ve been:

Download the app from outside New Zealand

If you are travelling to New Zealand, we encourage you to use the NZ COVID Tracer app while you are here. It’s an easy, private way to keep track of where you have been and who you have been near. The history of your visits stays on your phone and is not centrally stored or shared.

You can download the app from the Apple app store or Google Play if you have the current system requirements:

  • iOS10 and above
  • Android 6 and above

You will also be able to enable Bluetooth tracing in the app if you have iOS 12.5 and newer and Android 6 or above.

If you are unable to find it by searching NZ COVID Tracer in the Apple app store or Google Play, please try the links below:

If  you are unable to download NZ COVID Tracer app, we encourage you to use the NZ COVID tracer booklet, or keep track of where you have been and who you have seen in a way that works best for you.

Further questions and feedback 

If you can’t find the information you need on this page, or the other pages in this section, you can contact the NZ COVID Tracer app team.

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