COVID 19: Large print and audio

Information on COVID-19 (novel coronavirus) in large print and audio formats.

Last updated: 2 September 2020

On this page:

See also:


Assessment and testing

 


Contact tracing


Golden rules for business at Alert Level 3 and 2


Masks/face coverings 


NZ COVID Tracer app


Personal Protective Equipment (PPE)


Staying safe


Support with food, money, living and staying safe and well

Support with food, money, living and staying safe and well

This format is produced under Section 69 of the NZ Copyright (Marrakesh Treaty Implementation) Amendment Act 2019. It is for your own personal use and cannot be shared with anyone else. The author and publisher reserve the right to take legal action if the Act is breached. No unauthorised copying is permitted.

Produced 2020 by Accessible Formats Service, Blind Low Vision NZ, Auckland.

Transcriber's Note

If reading this etext on a portable braille device, please note that it is unproofed by touch.

Statement 1

The New Zealand Government funds the distribution of Covid-19 information in a range of alternate formats such Easy Read, NZ Sign Language, Audio, Braille and Large Print. This ensures people who do not have technology and/or internet access to locate Covid-19 information, can have this available for personal reference. Blind Low Vision NZ, and Blind Citizens NZ are working collaboratively to ensure blind, deafblind, low vision and vision-impaired people receive information about Covid-19 in their preferred format. The New Zealand Government is providing for the costs for Blind Low Vision NZ to distribute this information. If you prefer to not receive Covid-19 information, please contact Blind and Low Vision NZ's contact centre at 0800 24 33 33 who are available from 8 am to 8 pm Monday to Friday.

Statement 2

Information made available to the public is produced in alternate formats to meet the informational needs of disabled people as quickly as possible. The delay of producing content is primarily due to the pace and volume of public information generated, and the rapidly changing nature of some of the information.

Government is committed to ensuring accessibility of information for disabled people. It recognises that disabled people need information to assist make informed decisions for their health, wellbeing and safety, particularly in the time of the Covid-19 response.

Getting food

If you can't leave your home to get food. See if you can make:

  • online orders and arrangements through local supermarkets and their priority assistance service
  • arrangements with family and friends to pick up food.

Financial assistance to get food

You may be able to get help through Work and Income. You don't need to be an existing Work and Income client.

  • Call 0800 559 009
  • Go to MyMSD(external link)

Urgent food needs

If your situation is urgent and you need food within the next 24 to 48 hours, you can contact a local food bank.

Find food banks and other food assistance services in Auckland (external link)

Find food banks and other food assistance services across New Zealand(external link)

Auckland Emergency Management

If you live in Auckland, your food need is urgent and you are unable to access other arrangements to pick up food, you can get support from Auckland Emergency Management.

  • Contact Auckland Emergency Management on 0800 22 22 00 between 7am and 7pm.

Help with money

Help with essential costs

If you've lost your job or had your hours reduced Work and Income can help with urgent costs like:

  • food
  • accommodation costs, for example rent or mortgage, board, emergency housing, moving house
  • repairs or replacing appliances
  • emergency dental treatment
  • emergency medical treatment
  • water tank refill.

Financial support, eligibility criteria and how to apply at the Work at Income website

Or contact Work and Income on;

0800 559 009

Seniors 65+ 0800 552 002 or +64 4 978 1180

Students 0800 88 99 00 www.studylink.govt.nz

Deaf, hearing impaired, and speech impaired people can use Deaf Link free-

Fax 0800 621 621

Text 029 286 7170

" [email protected]

If you are not a New Zealand permanent resident.

  • Help is available for eligible foreign nationals experiencing serious financial hardship due to Covid-19.

If you are in New Zealand on a temporary visa including

  • visitor visas
  • student visas
  • work visas.

You are also eligible if you are on a Recognised Seasonal Employer (RSE) visa.

  • If you are on an RSE visa, you should talk to your employer about applying for this assistance. Your employer should call the Red Cross on 0800 733 276 (choose option 1).

Other support

A range of services are available to help keep you safe and well.

If you don't speak English, you can ask for an interpreter when calling most government departments.

For information on working safely

WorkSafe 0800 030 040 or +64 4 897 7699

www.worksafe.govt.nz

Employment advice and support for employees

www.employment.govt.nz or ring 0800 20 90 20 or +64 9 969 2950

Housing and Tenancy

Renters 0800 646 483 www.hud.govt.nz or email " [email protected]

Temporary accommodation services 0508 754 163 https://temporaryaccommodation.mbie.govt.nz

Immigration

Visit www.immigration.govt.nz/about-us/covid-19 or call the Immigration Contact Centre (6am—10pm, Monday—Friday (NZST) from landlines only on 0508 558 855, or Auckland 09 914 4100, Wellington 04 910 9915, or from overseas +64 9 914 4100

Staying safe and well

Call 111 emergency Line if you or someone else is in immediate danger of being harmed or may harm themselves.

For local social support services in your area, call the Family Services 211 helpline 0800 211 211 or visit www.familyservices.govt.nz/directory/

Women's Refuge can give you advice, support and safe accommodation when you're dealing with violence in your life. 0800 733 843

The Elder Abuse Helpline is a free service that older people can contact if they or someone they know are experiencing elder abuse.0800 32 668 65

For support with anxiety, distress or mental wellbeing, call or text1737 to talk to someone trained to help for free, 24 hours a day, 7 days a week.

You can also contact the Depression Helpline 0800 111 757 or the Alcohol Drug Helpline.0800 787 797

End of Support with food, money, living and staying safe and well

Contact Tracing COVID-19

Unite against Covid-19 / Ministry of Health Manatū Hauora

Adapted in accordance with Section 69 of the Copyright Act 1994 by the Royal New Zealand Foundation of the Blind, for the sole use of persons who have a print disability.

Produced 2020 by Accessible Formats Service, Blind Low Vision NZ, Auckland.

Transcriber's Note

If reading this etext on a portable braille device, please note that it is unproofed by touch.

Statement 1

The New Zealand Government funds the distribution of Covid-19 information in a range of alternate formats such Easy Read, NZ Sign Language, Audio, Braille and Large Print. This ensures people who do not have technology and/or internet access to locate Covid-19 information, can have this available for personal reference. Blind Low Vision NZ, and Blind Citizens NZ are working collaboratively to ensure blind, deafblind, low vision and vision-impaired people receive information about Covid-19 in their preferred format. The New Zealand Government is providing for the costs for Blind Low Vision NZ to distribute this information. If you prefer to not receive Covid-19 information, please contact Blind and Low Vision NZ's contact centre at 0800 24 33 33 who are available from 8 am to 8 pm Monday to Friday.

Statement 2

Information made available to the public is produced in alternate formats to meet the informational needs of disabled people as quickly as possible. The delay of producing content is primarily due to the pace and volume of public information generated, and the rapidly changing nature of some of the information.

Government is committed to ensuring accessibility of information for disabled people. It recognises that disabled people need information to assist make informed decisions for their health, wellbeing and safety, particularly in the time of the Covid-19 response.

Contact Tracing Covid-19

Most cases of Covid-19 have come from people returning to New Zealand from overseas. Once a case has been identified the Ministry of Health and the District Health Boards (DHBs) track down people who may have been exposed to the virus. This process is known as contact tracing. Health services use contact tracing to find people who may have been in contact with someone who has or might have Covid-19. There are two types of contacts: Close contacts, and casual contacts. Health services give advice to both contact types and what they need to do.

Contact tracing phone calls

If you have been identified as being a close contact of someone with Covid-19, you will be contacted by people from the Ministry of Health, or your local District Health Board's Public Health Unit. We call this contact tracing. Contact tracing involves a phone call from the Ministry of Health, or your local district health board to give you advice on self-isolating, and to check on your health and wellbeing. The Ministry of Health or the Public Health Unit contact tracers will identify themselves and tell you that they are calling from the National Close Contact Service. They will also verify your name and contact details. These calls will usually come from these numbers: 09 801 3009 and 09 801 3010.

After this initial phone call, your contact details may be passed onto Healthline, who will call you during your time in self-isolation to check how you are doing.

Health line calls will usually come from 09 302 0408. There may be a delay before your call is connected. If you are worried that a call from Healthline is not genuine, then you can email them and ask them to call you back. It is important to answer your phone, so that the Public Health Unit, or the Ministry of Health can get in touch with you during this time.

Close contacts

Close contacts are those that are at higher risk of having Covid-19.

A close contact is defined as a person with the following exposure to a confirmed or probable case during the infectious period, without personal protective equipment (PPE):

  • Direct contact with the body fluid or the laboratory specimens of a case;
  • Presence in the same room in a healthcare setting when an aerosol-generating procedure is undertaken on a case;
  • Living in the same household, or household like setting (eg, shared section of a hostel with a case);
  • Face-to-face contact in any setting within two metres of a case for 15 minutes or more;
  • Having been in a closed environment (eg, classroom, hospital waiting room, or conveyance other than aircraft) within 2 metres of a case for 15 minutes or more;
  • Having been seated on an aircraft within 2 metres of a case (for economy class this would mean 2 seats in any direction, including seats across the aisle, other classes require further assessment); or
  • Aircraft crew exposed to a case (a risk assessment conducted by the airline requires identifying which crew should be managed as close contacts).

Casual contact

Any person with exposure to the case who does not meet the criteria for a close contact.

Keep a record of where you have been

If cases of Covid-19 are confirmed, we need to stop the spread. Keeping a record of your movements will help the Ministry of Health to do contact tracing quickly and efficiently.

It is recommended you keep a record of where you have been, when you were there and who you were with.

The Ministry of Health has created a tracing app at this link https://tinyurl.com/yazw9n7d which you can download for free in the Apple App Store or Google Play. We encourage people to use the app and businesses to display QR codes, as it is an easy way for people to track their movements.

You can also keep track of your movements in a number of other ways including keeping a list in a safe place, keeping a diary, noting in your phone calendar, using another app to record your movements, or taking time-stamped photos of where you have been.

End of Contact Tracing Covid-19

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